9+ years of experience in the Service Industry inclusive of Retail, Customer Service and Supply Chain Experience. Experienced in Food Handling, Storage and Distribution in Dry/Ambient and Cool environments.
Consistently focused on learning, leading and growing through a Participative Leadership style, consistently ensuring alignment with process improvement and change relative to Associate Relations, Continuous Improvement strategies and Project planning. Versatile and experienced in Process and Policy Development with strong advocacy around Safety, as the foundation.
Highly flexible, adaptable, and strong in aligning creative approaches to handle any/all opportunities.
Accountability by Region for Supplier fines going to the COGS of the P&L.
Collect and administer weekly noncompliance infractions with a ticketing platform.
Analyze and report on week over week variances to plan by business unit.
Research, analyze and respond to Supplier communication inbox, offering solutions and guidance. Partner with Replenishment and Merchandising teams offering solutions for problem freight disposition.
Develop SOPs and extensive training programs for Inbound Compliance and Receiving teams for both manual and automated sites.
Manage and lead a team of Associates on multiple shifts covering seven days at 4 DC locations.
Administer annual performance reviews, time and attendance and payroll for associates.
Leverage working relationships using two way collaboration with Suppliers and Operations Management teams.
Manage all inbound and outbound freight for Walmart Canada Events (YBM & GQC).
Major Involvement with Walmart DC (ADC) Go Live - Leading vendor tours & calls, Partnering with Suppliers, Merchants, Ops design and more to ensure vendor onboarding success, Track item readiness, Create site specific job aids, Create spreadsheets to track cost avoidance.
Plans and schedules DC personnel to ensure proper staffing in order to receive, order fill or ship products in a productive, safe and cost-efficient manner.
Conducts daily start-up meetings; organizes daily assignments/workload to associates and assigns duties accordingly. Establishes or adjusts work assignments to meet daily production schedules in conjunction with the Production Support team and direction from the Production Manager to optimize efficiency, flow and throughput.
Trains associates in the proper execution of standard operating procedures (SOP’s). Implements and ensures they are follow and verifies the accuracy and completeness of all records/documentation activities within the work group.
Ensures that product is received, and orders are filled and shipped to the stores in a timely manner to maximize customer service and achieve all KPI goals.
Maintains time and attendance, productivity and quality records daily. Prepares and generates the daily productivity reports (TPR) or management. Monitors and reports on the key performance indicators (KPI’s)
Participates in the selection of operation associates; implements departmental training and job rotation activities; initiates plan to motivate associates; administers performance management (Coaching’s and accountability) including the annual review process; provides development and training in all functional areas.
Promotes a positive, inclusive work environment through effectively communicating and interpreting company policies for associates; coaching and counseling, responding to general inquiries, analyzing and resolving work problems in a timely manner and in accordance with company policies (i.e. open door, progressive discipline effective documentation and follow-up)
Maintains employment related programs and procedures, including health and safety and housekeeping programs, and cultural programs in order to ensure compliance with the relevant legislation and company policy.
Processed product received into E-Commerce by putting units to the put wall locations in addition.
Completed tasks related to picking, packing and shipping orders to be delivered to customers.
Daily use of RF scanner, utilization of computer systems.
Compliance- followed product processing instructions. Compliance- followed detailed instruction related to Value Added Services, including inserts for products, product return instructions, greeting cards or any other delivery instructions.
Ensured service in accordance with shipping instructions i.e. regular shipping, rush delivery, overnight etc.
Ensured inventory integrity and accuracy by following all policies and procedures.
Followed up on all discrepancies, and supported resolution as well as process improvements Load/unload trailers or any other duties as required.
Supplier Relationship Management
Employee/Associate Engagement/Development
Monthly/Annual Performance Trending Evaluations
Effective Communicator
Active Listener
Strategic Time Management Techniques
Training and Development
Daily Shift Workflow Analysis
Microsoft Office
Labor Planning and Coordination
Process Evaluation and Compliance
MHE Handling Improvement Program
Leadership Foundation
Train the Trainer
Assertive Co
Leadership Foundation
Train the Trainer
Assertive Co