Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shazana Sookoo

Summary

A Senior International Application Officer from Canada, relocating to London, UK with the right to work. Proven expertise in international student recruitment, services and admissions. Strong track record of developing strategic partnerships with educational institutions, government agencies, and community stakeholders. Combining extensive experience in the global education and immigration sector, dedicated to helping students worldwide access the best education.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Assistant

Government of Canada
03.2023 - Current
  • Successfully managed permanent residence applications from the prescreening stage, achieving 24,000 final decisions to be made in eight months.
  • Verified documentation for study permits, work permits, permanent residency and refugee files in compliance with regulations.
  • Collaborated with federal departments to support the development of processes and enhance program delivery, resulting in a 15% increase in overall team productivity.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Delivered operational support, monitored incoming correspondence, and acted as the first point of contact for all communication to respond to client and staff inquiries.

Case Processing Clerk

Government Of Canada
12.2021 - 03.2023
  • Evaluated over 2400 permanent residence files for completeness, and authenticity of documents, to administer final decisions.
  • Addressed discrepancies in clients' file submissions by directly mitigating with clients.
  • Managed and updated client information in the Government of Canada, Global Case Management System (GCMS).

Senior International Application Officer

ApplyBoard
04.2021 - Current
  • Effectively managed the flow of applications to universities globally totalling 30% of AB application volume in 2021-2023.
  • Reviewed, evaluated and processed student applications to ensure academic requirements and pre-requisites have been met.
  • Created reports for partnered stakeholders, contributing to developing and implementing new strategies.
  • Collaborated with internal sales to implement updates on policies and regulations created by the government and partnered institutions.
  • Provided cross-functional support to internal teams, globally, responsible for application processing, student recruitment and direct student support.

Customer Service Supervisor & Cash Office Clerk

Loblaws
08.2012 - 12.2021
  • Managed 25-30 employees and supervised all closing activities.
  • Tactfully addressed inquiries and mitigated situations with a record of providing excellent customer service while following policies.
  • Tracked daily transactions and prepared reports on audited financial data.

Education

Bachelor of Arts - Criminology And Justice

Ontario Tech University
Oshawa, Ontario

Skills

  • High accuracy and attention to detail when managing multiple projects
  • Flexible and proactive within a fast-paced environment
  • Proficient in Adobe Acrobat, MS Office, Google Suite, Zendesk and JIRA
  • Adept in the Canadian and UK higher education markets
  • Trained on application databases; OUAC, OCAS, UCAS
  • Teamwork and Collaboration

Certification

  • 03/01/23, British Council-UK Agent and Counsellor Training
  • 10/01/23, Canadian Red Cross-Standard First Aid & CPR/AED Level C Certified

Interests

  • Travel
  • Photography
  • Jiu-Jitsu
  • Outdoor activities

Timeline

Program Assistant

Government of Canada
03.2023 - Current

Case Processing Clerk

Government Of Canada
12.2021 - 03.2023

Senior International Application Officer

ApplyBoard
04.2021 - Current

Customer Service Supervisor & Cash Office Clerk

Loblaws
08.2012 - 12.2021

Bachelor of Arts - Criminology And Justice

Ontario Tech University

Similar Profiles

CREATE PROFILE
Shazana Sookoo