Shaza Rifai
Toronto,Canada
Summary
Highly skilled program management professional with strong organizational and administrative abilities. Demonstrated expertise in supporting project coordination, managing schedules, and handling communications. Proven track record in team collaboration and flexibility in adapting to evolving needs. Known for reliable performance, effective problem-solving, and focus on achieving impactful results.
Overview
8
8
years of professional experience
Work History
Program Assistant
TORONTO TRANSIT COMMISSION (TTC)
01.2023 - 01.2024
- Assisting in the administration of the TTC's Human Resources - Fitness for Duty program, ensuring compliance with drug and alcohol testing policies
- Receiving and reporting confidential alcohol and drug test results
- Arranging for drug and alcohol testing as part of the Return to Work process under the Fitness for Duty (FFD) Policy
- Scheduling tests for the TTC's random drug and alcohol testing program
- Updating and maintaining tracking systems/databases for invoices, incidents and preparing monthly statistical reports
- Ensuring the confidentiality of documents is maintained, including confidential testing information and records
- Scheduling and taking notes at task force meetings; ensuring effective coordination and communication of information as it relates to the FFD Program; and performing related duties as assigned
- Ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service provider and an employer
Marketing and Business Development Intern
RIDEALIKE INC.
01.2022 - 05.2022
- Identify, contact, pitch and drive user sign up
- Data analysis and research to accelerate user acquisition
- Development of pitch materials for users and partners
- Sales presentations to prospective users and partners
- Assist with marketing activities to drive awareness and consideration
- Contribute to strategy development, product development and testing
- Conduct research into assigned geographical areas
- Assist with developing marketing playbooks
- Develop a strong understanding of payments, technology, business development
- Collaborate with internal stakeholders to optimize existing processes to create operational efficiencies
Financial Services Representative
CANADIAN IMPERIAL BANK OF COMMERCE
10.2021 - 01.2022
- Being the first point of contact for clients calling in with questions or requests related to their banking needs
- Recommending simple, personalized solutions that will ensure clients achieve their financial goals
- Working in a fast-paced environment and strengthening client relationships
- Quickly resolving issues and identifying opportunities to match clients with the right products and solutions that will enable their financial success
Human Resource Executive
BUYNCELL
04.2020 - 09.2021
- Manage day-to-day operations of the Human Resources Department
- Developing, administrating and maintaining Human Resources policies and procedures
- Manage all human resources operations, such as compensation, benefits, training, employee services, employee relations and employment
- Create job descriptions, administer job postings, match prospects with vacancies
- Screening candidates and administer interviews with selected candidates
- Answering all phone call inquiries
Server
MOXIE'S GRILL & BAR
09.2018 - 03.2021
- Responsible for placing customer orders and ensuring customer satisfaction
- Introduced customers to new menu items and successfully built and fostered customer relationship
- Recommending daily specials and discounts to successfully up-sell food and beverage items
- Serving food and drinks to assigned guests
- Successfully solved conflicts and problems when mistakes were made with orders and payments
- Obtained smart serve certification to legally serve alcoholic beverages
Market Research Interviewer
NUMERIS
06.2018 - 08.2018
- Conducting telephone interviews with the public to collect data for Numeris and MRD studies
- Ensuring quality of interviews by adhering to guidelines and instructions, accepting and applying feedback and instructions from management
- Carrying out other tasks within the RCC as required by management
- Reporting to a Respondent Contact Centre Supervisor and attending briefings/meetings
Customer Service Representative
SHOPPERS DRUG MART
10.2015 - 10.2017
- Responsible for operating a cash register, processing all customers' purchases, issuing rain-checks, doing refunds
- Answering the phone and providing exceptional customer service
- Listening, understanding and providing a solution to all customer concerns
- Provide extensive product knowledge for customers
Education
Certificate in Teaching English as a Foreign Language -
International TEFL And TESOL Training
10.2023
Marketing Management Certification -
SENECA COLLEGE
TORONTO, ON05.2022
Bachelor of Commerce - Human Resources Management, Law Minor
TORONTO METROPOLITAN UNIVERSITY
TORONTO, ON04.2020
Skills
- Human Resources Management
- Law
- Marketing Management
- Marketing Activities
- Business Development
- Customer Service
- Conflict Resolution
- Market Research
- Telephone Interviews
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Communication
- Writing Skills
- Administrative Work
- HR Support
- Data Entry
- Teamwork and Collaboration
- Administrative Support
- Database Management
- Interpersonal Skills
- Program Administration
- Documentation Management
- Calendar Management
- Remote Working Experience
- Powerpoint Presentations
- Advanced Excel
- Statistical reporting
- Documentation and Recordkeeping
- Excel spreadsheets
- Records Management
- Spreadsheet Management
Languages
English
Native or Bilingual
Arabic
Professional Working
French
Full Professional
Timeline
Program Assistant
TORONTO TRANSIT COMMISSION (TTC)
01.2023 - 01.2024
Marketing and Business Development Intern
RIDEALIKE INC.
01.2022 - 05.2022
Financial Services Representative
CANADIAN IMPERIAL BANK OF COMMERCE
10.2021 - 01.2022
Human Resource Executive
BUYNCELL
04.2020 - 09.2021
Server
MOXIE'S GRILL & BAR
09.2018 - 03.2021
Market Research Interviewer
NUMERIS
06.2018 - 08.2018
Customer Service Representative
SHOPPERS DRUG MART
10.2015 - 10.2017
Bachelor of Commerce - Human Resources Management, Law Minor
TORONTO METROPOLITAN UNIVERSITY
Certificate in Teaching English as a Foreign Language -
International TEFL And TESOL Training
Marketing Management Certification -
SENECA COLLEGE
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