Shaz Tailor
Summary
Dynamic Medical Office Assistant with a proven track record, excelling in patient care coordination and medical office management. Skilled in multi-tasking. Demonstrated ability to enhance team productivity and patient experience through effective communication and compassionate support.
Overview
14
14
years of professional experience
Work History
Clinical Coordinator / Medical Office Assistant
Snore MD
01.2018 - 08.2024
- Promoted excellent customer service experience both in person and through prompt responses to voicemails, emails and texts addressing patient inquiries or concerns.
- Triaged patient referrals and coordinated bookings through CRM.
- Patient registration and maintenance of medical records.
- Communicated and reported with allied health care professionals.
- Provided compassionate support to patients during check-in and check-out, addressing concerns and answering questions as needed.
- Educating patients on Obstructive Sleep Apnea.
- Performing Level 3 sleep testing and ABPM assessments on patients.
- Cleaning and sterilizing medical equipment.
- Invoices and collecting payment, including insurance billings (sending quotes and processing assignment of payment) with extended health benefits providers.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures and best practices.
- General office procedures, such as, but not limited to: ordering and receiving inventory, daily cleaning and maintenance of the office.
Medical Office Assistant
Colebrook Medical Clinic
08.2014 - 12.2017
- Answered telephone calls to offer office information and answer questions with care and compassion.
- Used Oscar EMR to schedule appointments for physician visits and procedures.
- Coordinated patient scheduling with Oscar EMR, check-in and check-out.
- Restocked each medical room with adequate supply in preparation for patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted physicians with medical examinations. Including: baby checks, pap smears, IUD insertions, baby circumcisions and vasectomies.
- Completed baby, child and adult measurements.
- Accurately completed urinalysis and pregnancy tests.
- Updated patient information to ensure accurate medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies and inventory management.
- Multi-physician office, including specialists, promoted my ability multitask and work well under pressure.
- Sterilized medical equipment.
- General office procedures, including cleaning.
Senior Medical Office Assistant
Welcome Medical Clinic
04.2010 - 08.2014
- Successfully completed practicum placement and hired as staff thereafter.
- Answered telephone calls to offer office information and answer questions with care and compassion.
- Coordinated patient scheduling with Oscar EMR, Billing Plus and Chart+.
- Restocked each medical room with adequate supply in preparation for patients.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted physicians with medical examinations. Including: baby checks and pap smears.
- Completed baby, child and adult measurements.
- Accurately completed urinalysis and pregnancy tests.
- Handled medical billing and medical transcription.
- Thoroughly and accurately handled invoices for the medical legal department.
- Updated patient information to ensure accurate medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Assisted physicians in providing high-quality care and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Multi-physician office, promoting my ability multitask and work well under pressure.
- Sterilized medical equipment.
- General office procedures, including cleaning.
Education
Certified - Medical Office Assistant
Vancouver Career College
Surrey, BC05.2010
Skills
- Ability to type 55 WPM
- Medical terminology and pharmacology
- Microsoft Word, Microsoft Excel and Microsoft Outlook
- Excellent people skills, adaptable and quick learner
- Ability to muti-task and work well under pressure
- Excellent team player and able to work independently
- Hard working and punctual
- Highly motivated, responsible, reliable and organized
Languages
English
Additional Information
References available upon request.
Timeline
Clinical Coordinator / Medical Office Assistant
Snore MD
01.2018 - 08.2024
Medical Office Assistant
Colebrook Medical Clinic
08.2014 - 12.2017
Senior Medical Office Assistant
Welcome Medical Clinic
04.2010 - 08.2014
Certified - Medical Office Assistant
Vancouver Career College