Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Shaz Tailor

Summary

Dynamic Medical Office Assistant with a proven track record, excelling in patient care coordination and medical office management. Skilled in multi-tasking. Demonstrated ability to enhance team productivity and patient experience through effective communication and compassionate support.

Overview

14
14
years of professional experience

Work History

Clinical Coordinator / Medical Office Assistant

Snore MD
01.2018 - 08.2024
  • Promoted excellent customer service experience both in person and through prompt responses to voicemails, emails and texts addressing patient inquiries or concerns.
  • Triaged patient referrals and coordinated bookings through CRM.
  • Patient registration and maintenance of medical records.
  • Communicated and reported with allied health care professionals.
  • Provided compassionate support to patients during check-in and check-out, addressing concerns and answering questions as needed.
  • Educating patients on Obstructive Sleep Apnea.
  • Performing Level 3 sleep testing and ABPM assessments on patients.
  • Cleaning and sterilizing medical equipment.
  • Invoices and collecting payment, including insurance billings (sending quotes and processing assignment of payment) with extended health benefits providers.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Enhanced office productivity by assisting in training new hires on software systems, office procedures and best practices.
  • General office procedures, such as, but not limited to: ordering and receiving inventory, daily cleaning and maintenance of the office.

Medical Office Assistant

Colebrook Medical Clinic
08.2014 - 12.2017
  • Answered telephone calls to offer office information and answer questions with care and compassion.
  • Used Oscar EMR to schedule appointments for physician visits and procedures.
  • Coordinated patient scheduling with Oscar EMR, check-in and check-out.
  • Restocked each medical room with adequate supply in preparation for patients.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted physicians with medical examinations. Including: baby checks, pap smears, IUD insertions, baby circumcisions and vasectomies.
  • Completed baby, child and adult measurements.
  • Accurately completed urinalysis and pregnancy tests.
  • Updated patient information to ensure accurate medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Supported administrative tasks such as ordering supplies and inventory management.
  • Multi-physician office, including specialists, promoted my ability multitask and work well under pressure.
  • Sterilized medical equipment.
  • General office procedures, including cleaning.

Senior Medical Office Assistant

Welcome Medical Clinic
04.2010 - 08.2014
  • Successfully completed practicum placement and hired as staff thereafter.
  • Answered telephone calls to offer office information and answer questions with care and compassion.
  • Coordinated patient scheduling with Oscar EMR, Billing Plus and Chart+.
  • Restocked each medical room with adequate supply in preparation for patients.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted physicians with medical examinations. Including: baby checks and pap smears.
  • Completed baby, child and adult measurements.
  • Accurately completed urinalysis and pregnancy tests.
  • Handled medical billing and medical transcription.
  • Thoroughly and accurately handled invoices for the medical legal department.
  • Updated patient information to ensure accurate medical records.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Assisted physicians in providing high-quality care and handling referrals promptly.
  • Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
  • Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
  • Multi-physician office, promoting my ability multitask and work well under pressure.
  • Sterilized medical equipment.
  • General office procedures, including cleaning.

Education

Certified - Medical Office Assistant

Vancouver Career College
Surrey, BC
05.2010

Skills

  • Ability to type 55 WPM
  • Medical terminology and pharmacology
  • Microsoft Word, Microsoft Excel and Microsoft Outlook
  • Excellent people skills, adaptable and quick learner
  • Ability to muti-task and work well under pressure
  • Excellent team player and able to work independently
  • Hard working and punctual
  • Highly motivated, responsible, reliable and organized

Languages

English

Additional Information

References available upon request.

Timeline

Clinical Coordinator / Medical Office Assistant

Snore MD
01.2018 - 08.2024

Medical Office Assistant

Colebrook Medical Clinic
08.2014 - 12.2017

Senior Medical Office Assistant

Welcome Medical Clinic
04.2010 - 08.2014

Certified - Medical Office Assistant

Vancouver Career College
Shaz Tailor