ShayvonneMarie Beck
Benicia
Summary
Professional healthcare administrator with experience in fast-paced medical settings, equipped to handle diverse patient interactions and administrative tasks with precision. Proven ability to collaborate with medical teams and adapt to evolving needs, ensuring smooth operations and optimal patient care. Skilled in data entry, patient registration, insurance verification, and maintaining confidentiality. Recognized for strong organizational skills, effective communication, and reliability.
Experienced with patient admissions and emergency room operations. Utilizes strong communication and organizational skills to ensure efficient patient registration. Track record of maintaining accurate records and enhancing patient care processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Room Registar
Health Care Support
06.2024 - 08.2024
- 3 Month Contract
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
Front Desk Receptionist
Banner Health
06.2022 - 06.2024
- This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
Seasonal Cashier/Customer Service
H&M
10.2022 - 01.2023
- Sales advisors perform customer service and merchandising duties on the sales floor of H&M stores. Workers arrange garments attractively on racks and shelves, locate merchandise for shoppers, ring up customer purchases, and operate cash registers.
- Additional Job Duties
- Other job duties include controlling access to fitting rooms, unloading and organizing inventory, and cleaning the store.
Call Center Agent
Consumer Cellular
10.2021 - 06.2022
- As an Inbound Sales Representative, I will provide outstanding customer service before and during the sale
- Trusted Advisor - I will be the difference maker when it comes to how you explain cellular phones while actively listening to our customers’ needs and recommending the perfect technology and service plans to meet their requirements
- Multitasker - Inbound Sales Representatives bring all their multitasking and people skills to bear when working with our customers
- This means data entry on a computer and logging sales, researching solutions, answering customer questions, and asking probing questions all while speaking with our consumers on the phone
- Team Player - We win, we celebrate, we laugh, we appreciate and respect each other as professionals, teammates and the secret sauce to Consumer Cellular
Seasonal Sales Associate/Cashier
Victoria's Secret
09.2021 - 12.2021
- Drives store sales and growth by personally selling to customers
- Proactively engages with customers, reads cues and responds effectively
- Provides customers with the perfect bra fit by asking effective questions
- Converting returns, offers and other promotions into larger sales
- When assigned to the cash wrap
- Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale
- Reinforces customer buying decisions at checkout and encourages purchase of additional items
- Recovers cash wrap selling zone and “go-backs”
- Builds customer loyalty by opening Victoria’s Secret Angel Cards (US only) and through customer email and phone capture
- When assigned to processing and replenishment:
- Processes merchandise to be floor ready and maintains back room and under stock to brand standards
- Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase
- Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process
- When assigned to floorset activity:
- Executes floorset proficiently
- Understands and adheres to brand standards
- Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment
Sales Associate/Cashier
Marshalls
02.2021 - 09.2021
- As a Marshalls sales associate involve various customer service and merchandising duties. Workers arrange items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries regarding Marshalls goods and services. Other job duties include monitoring fitting room areas and assisting cashiers during busy shopping hours
Cashier/Customer Service
Home Depot
05.2020 - 09.2021
- Checking out customers, helping them find what they need, cleaning carts, giving cashiers breaks, door monitor, helping customers with there online orders.
Cashier/Customer Service
Pizza Guys
02.2017 - 05.2019
- Cashier, answering phones taking orders, prep dough, opened and closed
Education
Associate of Science -
American River College
Sacramento, CA05.2021
High School Diploma - undefined
Valley High School
Sacramento, CA05.2012
Respiratory Therapist
Carrington College
Pleasanton Hill , CA01-2027
Skills
- EMR systems
- Office experience
- Cash Handling
- Customer service
- HIPAA
- Cold Calling
- Medical terminology
- Patient monitoring
- Appointment scheduling
- Communication Skills
- Customer greeting
- Typing
- Cashier
- Cold calling
- Returns and exchanges
- Front desk
- Cash handling
- Customer Service
- Epic
- Answering phones
- Computer skills
- Clerical experience
- Respiratory care student
- Teamwork
- Multitasking
- Critical thinking
- Patient scheduling
- Detail-oriented
- CPR certified
Certification
- Driver's License
- CPR Certification
- BLS Certification
- MA Certification
- CNA certification
Timeline
Emergency Room Registar
Health Care Support
06.2024 - 08.2024
Seasonal Cashier/Customer Service
H&M
10.2022 - 01.2023
Front Desk Receptionist
Banner Health
06.2022 - 06.2024
Call Center Agent
Consumer Cellular
10.2021 - 06.2022
Seasonal Sales Associate/Cashier
Victoria's Secret
09.2021 - 12.2021
Sales Associate/Cashier
Marshalls
02.2021 - 09.2021
Cashier/Customer Service
Home Depot
05.2020 - 09.2021
Cashier/Customer Service
Pizza Guys
02.2017 - 05.2019
High School Diploma - undefined
Valley High School
Associate of Science -
American River College
Respiratory Therapist
Carrington College
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