Shayne Crystal Gail Alayon
Ottawa,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
WNS Global Services
05.2022 - 06.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cook's Assistant
Water World
09.2019 - 10.2019
- Prepared food orders to support waitstaff and other team members.
- Worked with chef to prepare daily food specials and other supplies.
Server
Centennial Hotel
01.2019 - 09.2019
Room Attendant
Diversion 21 Hotel
03.2015 - 05.2015
Education
Bachelor In Medical Laboratory Science - Radiological Technology
ILOILO DOCTORS’ COLLEGE
Iloilo City03.2021
Skills
- Product Knowledge
- Complaint Resolution
- Call Management
- Critical Thinking
- Computer Proficiency
- Microsoft Outlook
- Product and Service Solutions
- Order Processing
- Problem-Solving Abilities
- Reading Comprehension
- Customer Relations
- Customer Service
- Active Listening
- Call Center Experience
- Live Chat Support
- Family Support
- Social Integration
Languages
English
Limited Working
Timeline
Customer Service Representative
WNS Global Services
05.2022 - 06.2023
Cook's Assistant
Water World
09.2019 - 10.2019
Server
Centennial Hotel
01.2019 - 09.2019
Room Attendant
Diversion 21 Hotel
03.2015 - 05.2015
Bachelor In Medical Laboratory Science - Radiological Technology
ILOILO DOCTORS’ COLLEGE
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