Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
SalesAssociate

Shayne Kaufmann

Kingston,ON

Summary

Dynamic and results-driven professional with extensive experience in customer service at Telus Mobility. Proven ability to enhance customer loyalty through effective problem-solving and teamwork. Skilled in cash handling and POS operations, consistently delivering exceptional service in high-pressure environments. Committed to fostering positive relationships and improving overall store performance. Exceptional skills in maintaining the cleanliness of the store and setting up merchandise.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

Telus Mobility
07.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Server

Chartwell Conservatory Pond Retirement Residence
08.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Assisted in training new hires, providing guidance on dining room standards and best practices.

Customer Service Representative

The Funzone Kingston
04.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Used POS system to total customer purchases and receive payment by cash, credit, debit and voucher.
  • Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.

Education

Bachelor of Science - Nursing

St. Lawrence College
Kingston, ON
04-2028

High School Diploma -

Kingstone Secondary School
Kingston, ON
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash handling
  • POS system operation
  • Stocking and receiving
  • Cleaning techniques
  • Friendly and outgoing

Languages

French
Native or Bilingual

Certification

  • Smart Serve Certification 01/25/2024-01/24/2029
  • First Aid and CPR BLS-HCP August 2024 (recertified each year for school)

Timeline

Sales Associate

Telus Mobility
07.2024 - Current

Server

Chartwell Conservatory Pond Retirement Residence
08.2023 - 05.2024

Customer Service Representative

The Funzone Kingston
04.2022 - 05.2024

Bachelor of Science - Nursing

St. Lawrence College

High School Diploma -

Kingstone Secondary School

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Shayne Kaufmann