SHAYNE JOHNSTON
Mississauga,On
Summary
Dynamic Operations Manager with a proven track record at BentallGreenOak, enhancing operational efficiency and fostering team leadership.
Expert in problem-solving and project management, I successfully streamlined processes, achieving higher employee retention rates and helped improve vendor/contractor relationships.
Committed to continuous improvement and compliance, I drive results through effective planning and implementation.
Overview
7
7
years of professional experience
Work History
Operations Manager
BentallGreenOak (BGO)
Mississauga, ON
01.2023 - Current
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Analyzed performance metrics to identify areas for process improvement.
- Oversaw daily operations, ensuring compliance with company policies and industry standards.
- Facilitated regular team meetings, promoting open communication and continuous improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Operations Supervisor
BentallGreenOak (BGO)
Mississauga, ON
01.2021 - 01.2023
- Oversaw daily operations to ensure adherence to company policies and procedures.
- Trained and mentored team members on operational best practices and safety protocols.
- Streamlined workflow processes, enhancing efficiency and reducing downtime across shifts.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Collaborated with cross-functional teams to enhance communication and operational effectiveness.
Fleet Operations
BentallGreenOak (BGO)
Mississauga, ON
08.2018 - 01.2021
- Operated building systems, ensuring optimal functionality and safety compliance.
- Conducted routine inspections of equipment and facilities to identify maintenance needs.
- Coordinated with vendors for timely repairs and service interventions.
- Responded promptly to tenant inquiries, maintaining positive tenant relations.
- Documented maintenance activities and prepared reports for management review.
Education
No Degree - Building Enviromental Systems
Sheridan College Institute of Technology And Advanced Learning
Oakville06-2012
High School Diploma -
Erindale S.S
Oakville06-1989
Skills
- Problem-solving
- Team leadership
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Project management
- Operations oversight
- Policies and procedures implementation
Accomplishments
- Promoted to Manager after 5 years with the company.
- Promoted to Supervisor after 3 years with the company.
Languages
English
Full Professional
Timeline
Operations Manager
BentallGreenOak (BGO)
01.2023 - Current
Operations Supervisor
BentallGreenOak (BGO)
01.2021 - 01.2023
Fleet Operations
BentallGreenOak (BGO)
08.2018 - 01.2021
No Degree - Building Enviromental Systems
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Erindale S.S