Summary
Overview
Work History
Education
Skills
Additional Information - Skills And Qualifications
<Enter your own>
Languages
Timeline
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Shayne Gourdji

41 Radisson Dollard-Des Ormeaux,Canada

Summary

Dynamic delivery professional with experience at UPS, excelling in route optimization and customer service. Proven ability to lead teams and enhance client satisfaction through effective communication and interpersonal skills. Adept at managing logistics and ensuring timely deliveries, consistently achieving high customer retention rates. Proficient in MS Office Suite and social media platforms.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Restaurant Sahib Inc
Pointe-Claire, Canada
07.2022 - Current
  • Efficiently delivered all in-house orders across West Island within designated timelines.
  • Sorted and organized Uber, Skip, and DoorDash orders for streamlined processing.
  • Prepared sauces and maintained an adequately stocked buffet throughout service.
  • Facilitated packing of orders for prompt pick-up or delivery.
  • Cleaned surfaces and reset tables to ensure readiness for incoming clients.
  • Greeted clients upon arrival and guided them to dining area.

Personal Vehicle Driver

UPS
West Island, Canada
01.2023 - 09.2023
  • Utilized personal vehicle to meet UPS drivers, receiving and delivering packages to clients.
  • Received daily instructions from supervisor regarding driver locations and package pickups.
  • Coordinated with commercial UPS drivers for efficient package transfer on the road.
  • Employed UPS scanner to track packages, creating a daily manifest for deliveries.
  • Executed delivery of all packages to residential and commercial locations as per manifest.
  • Verified deliveries through photo documentation or recipient signatures.
  • Collected payments for outstanding packages or envelopes upon delivery.
  • Returned unconfirmed or unsigned packages to drivers or designated drop-off points.

Delivery Driver

Goodfood
Montréal, Canada
11.2021 - 08.2022
  • Collected meal kits and groceries from fulfillment center for client delivery.
  • Verified delivery confirmation through photographic evidence using app.
  • Ensured timely delivery of products to clients, enhancing satisfaction.

Delivery Executive

Yanes INC
Montreal, Quebec
06.2020 - 04.2022
  • Mapped delivery route across all of Montreal, including island locations.
  • Loaded company van with inventory, including kayaks, canoes, and camping gear.
  • Secured all kayaks and canoes using safety cords and fasteners.
  • Delivered items to clients, obtaining verification signatures and settling payments.
  • Cleaned and refueled company van after completing deliveries before returning to warehouse.

Delivery Driver

KOJAX SOUFLAKI
Dollard-Des Ormeaux, Canada
05.2020 - 02.2022
  • Executed in-house deliveries and managed Uber Eats orders with high efficiency.
  • Maintained accurate records of delivery transactions and customer interactions.
  • Processed payments using point-of-sale systems to ensure transaction accuracy.
  • Trained new drivers on delivery procedures and safety protocols effectively.
  • Ensured cleanliness of restaurant environment and stocked refrigerators consistently.
  • Restocked inventory in back kitchen to support operational needs and maintain service flow.

Warehouse Assistant

Splash Home
Saint-Laurent, Canada
10.2017 - 03.2020
  • Prepared outgoing orders by packing and labeling products per company standards.
  • Organized warehouse racks for efficient storage and easy access to goods.
  • Maintained accurate inventory levels to facilitate timely order fulfillment.
  • Assisted in preparation and setup for tradeshows in New York and Las Vegas.
  • Developed product catalogues, including photography and detailed descriptions.
  • Managed office showroom to showcase merchandise effectively.

Seasonal Sales Manager

Crystal Cleaning
Greater Montreal Area, Canada
04.2017 - 09.2017
  • Led a team of 4 outside sales representatives to generate leads for window and gutter cleaning services.
  • Conducted weekly progress meetings to assign new routes and consolidate sales pipeline for Director of Sales.
  • Followed up with potential clients in person, by phone, and through email communications.
  • Contacted past clients to enhance customer retention strategies.
  • Presented comprehensive service offerings, prepared on-site quotes for residential clients, and detailed proposals for commercial clients.

Sales Associate, Warehouse assistant

Yanes Inc
Montréal, Canada
10.2013 - 04.2017
  • Assisted customers by assessing needs, recommending camping and outdoor sporting goods.
  • Prioritized sales and customer service above operational responsibilities.
  • Managed online sales, prepared invoices, and coordinated outbound shipments.
  • Received and organized shipments from suppliers, maintaining accurate inventory records.
  • Ensured store cleanliness, safety, and organization at all times.
  • Supported warehouse operations two blocks away as needed.
  • Confirmed purchase orders with clients and sorted inventory for customer purchases.
  • Safely secured kayaks and canoes to client vehicles while loading additional items.

Shift Lead

Dagwoods Restaurant
Dollard-des-Ormeaux, Canada
03.2011 - 11.2012

Counter Clerk & Sandwich maker

Dagwoods Restaurant
Dollard-des-Ormeaux, Canada
02.2010 - 03.2011

Education

D.E.C. - Social Science

Dawson College
Pierrefonds, QC, CA
01.2010

High school or equivalent -

Riverdale High School

Skills

  • Customer Service
  • Merchandising
  • Driving
  • Route optimization
  • Retail Sales
  • Delivery Driver Experience
  • Receptionist
  • Sales (door to door)
  • Motivated
  • Personable
  • Team-Oriented
  • Leadership
  • Interpersonal Skills
  • Proficient with MS Office Suite
  • Proficient with Social Media Platforms

Additional Information - Skills And Qualifications

  • Motivated, Personable & Team-Oriented
  • Languages: English (native) & French (competent)
  • 5+ years of sales & customer service experience
  • Demonstrated leaderships and interpersonal skills
  • Proficient with MS Office Suite and social media platforms

<Enter your own>

Title: Sales Coordinator/Delivery Specialist

Languages

English
Full Professional
French
Professional

Timeline

Personal Vehicle Driver

UPS
01.2023 - 09.2023

Delivery Driver

Restaurant Sahib Inc
07.2022 - Current

Delivery Driver

Goodfood
11.2021 - 08.2022

Delivery Executive

Yanes INC
06.2020 - 04.2022

Delivery Driver

KOJAX SOUFLAKI
05.2020 - 02.2022

Warehouse Assistant

Splash Home
10.2017 - 03.2020

Seasonal Sales Manager

Crystal Cleaning
04.2017 - 09.2017

Sales Associate, Warehouse assistant

Yanes Inc
10.2013 - 04.2017

Shift Lead

Dagwoods Restaurant
03.2011 - 11.2012

Counter Clerk & Sandwich maker

Dagwoods Restaurant
02.2010 - 03.2011

D.E.C. - Social Science

Dawson College

High school or equivalent -

Riverdale High School
Shayne Gourdji