Shayne Gourdji
41 Radisson Dollard-Des Ormeaux,Canada
Summary
Dynamic delivery professional with experience at UPS, excelling in route optimization and customer service. Proven ability to lead teams and enhance client satisfaction through effective communication and interpersonal skills. Adept at managing logistics and ensuring timely deliveries, consistently achieving high customer retention rates. Proficient in MS Office Suite and social media platforms.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Restaurant Sahib Inc
Pointe-Claire, Canada
07.2022 - Current
- Efficiently delivered all in-house orders across West Island within designated timelines.
- Sorted and organized Uber, Skip, and DoorDash orders for streamlined processing.
- Prepared sauces and maintained an adequately stocked buffet throughout service.
- Facilitated packing of orders for prompt pick-up or delivery.
- Cleaned surfaces and reset tables to ensure readiness for incoming clients.
- Greeted clients upon arrival and guided them to dining area.
Personal Vehicle Driver
UPS
West Island, Canada
01.2023 - 09.2023
- Utilized personal vehicle to meet UPS drivers, receiving and delivering packages to clients.
- Received daily instructions from supervisor regarding driver locations and package pickups.
- Coordinated with commercial UPS drivers for efficient package transfer on the road.
- Employed UPS scanner to track packages, creating a daily manifest for deliveries.
- Executed delivery of all packages to residential and commercial locations as per manifest.
- Verified deliveries through photo documentation or recipient signatures.
- Collected payments for outstanding packages or envelopes upon delivery.
- Returned unconfirmed or unsigned packages to drivers or designated drop-off points.
Delivery Driver
Goodfood
Montréal, Canada
11.2021 - 08.2022
- Collected meal kits and groceries from fulfillment center for client delivery.
- Verified delivery confirmation through photographic evidence using app.
- Ensured timely delivery of products to clients, enhancing satisfaction.
Delivery Executive
Yanes INC
Montreal, Quebec
06.2020 - 04.2022
- Mapped delivery route across all of Montreal, including island locations.
- Loaded company van with inventory, including kayaks, canoes, and camping gear.
- Secured all kayaks and canoes using safety cords and fasteners.
- Delivered items to clients, obtaining verification signatures and settling payments.
- Cleaned and refueled company van after completing deliveries before returning to warehouse.
Delivery Driver
KOJAX SOUFLAKI
Dollard-Des Ormeaux, Canada
05.2020 - 02.2022
- Executed in-house deliveries and managed Uber Eats orders with high efficiency.
- Maintained accurate records of delivery transactions and customer interactions.
- Processed payments using point-of-sale systems to ensure transaction accuracy.
- Trained new drivers on delivery procedures and safety protocols effectively.
- Ensured cleanliness of restaurant environment and stocked refrigerators consistently.
- Restocked inventory in back kitchen to support operational needs and maintain service flow.
Warehouse Assistant
Splash Home
Saint-Laurent, Canada
10.2017 - 03.2020
- Prepared outgoing orders by packing and labeling products per company standards.
- Organized warehouse racks for efficient storage and easy access to goods.
- Maintained accurate inventory levels to facilitate timely order fulfillment.
- Assisted in preparation and setup for tradeshows in New York and Las Vegas.
- Developed product catalogues, including photography and detailed descriptions.
- Managed office showroom to showcase merchandise effectively.
Seasonal Sales Manager
Crystal Cleaning
Greater Montreal Area, Canada
04.2017 - 09.2017
- Led a team of 4 outside sales representatives to generate leads for window and gutter cleaning services.
- Conducted weekly progress meetings to assign new routes and consolidate sales pipeline for Director of Sales.
- Followed up with potential clients in person, by phone, and through email communications.
- Contacted past clients to enhance customer retention strategies.
- Presented comprehensive service offerings, prepared on-site quotes for residential clients, and detailed proposals for commercial clients.
Sales Associate, Warehouse assistant
Yanes Inc
Montréal, Canada
10.2013 - 04.2017
- Assisted customers by assessing needs, recommending camping and outdoor sporting goods.
- Prioritized sales and customer service above operational responsibilities.
- Managed online sales, prepared invoices, and coordinated outbound shipments.
- Received and organized shipments from suppliers, maintaining accurate inventory records.
- Ensured store cleanliness, safety, and organization at all times.
- Supported warehouse operations two blocks away as needed.
- Confirmed purchase orders with clients and sorted inventory for customer purchases.
- Safely secured kayaks and canoes to client vehicles while loading additional items.
Shift Lead
Dagwoods Restaurant
Dollard-des-Ormeaux, Canada
03.2011 - 11.2012
Counter Clerk & Sandwich maker
Dagwoods Restaurant
Dollard-des-Ormeaux, Canada
02.2010 - 03.2011
Education
D.E.C. - Social Science
Dawson College
Pierrefonds, QC, CA01.2010
High school or equivalent -
Riverdale High School
Skills
- Customer Service
- Merchandising
- Driving
- Route optimization
- Retail Sales
- Delivery Driver Experience
- Receptionist
- Sales (door to door)
- Motivated
- Personable
- Team-Oriented
- Leadership
- Interpersonal Skills
- Proficient with MS Office Suite
- Proficient with Social Media Platforms
Additional Information - Skills And Qualifications
- Motivated, Personable & Team-Oriented
- Languages: English (native) & French (competent)
- 5+ years of sales & customer service experience
- Demonstrated leaderships and interpersonal skills
- Proficient with MS Office Suite and social media platforms
<Enter your own>
Title: Sales Coordinator/Delivery Specialist
Languages
English
Full Professional
French
Professional
Timeline
Personal Vehicle Driver
UPS
01.2023 - 09.2023
Delivery Driver
Restaurant Sahib Inc
07.2022 - Current
Delivery Driver
Goodfood
11.2021 - 08.2022
Delivery Executive
Yanes INC
06.2020 - 04.2022
Delivery Driver
KOJAX SOUFLAKI
05.2020 - 02.2022
Warehouse Assistant
Splash Home
10.2017 - 03.2020
Seasonal Sales Manager
Crystal Cleaning
04.2017 - 09.2017
Sales Associate, Warehouse assistant
Yanes Inc
10.2013 - 04.2017
Shift Lead
Dagwoods Restaurant
03.2011 - 11.2012
Counter Clerk & Sandwich maker
Dagwoods Restaurant
02.2010 - 03.2011
D.E.C. - Social Science
Dawson College
High school or equivalent -
Riverdale High School
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