Shayna VanBeilen
Morrisburg,ON
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Canadian Tire
05.2014 - Current
Day to day operations ( ensuring the store is set each day to give the customers the best shopping experience while ensuring the company makes money)
- Managing Teams (overseeing all departments, assigning duties and guiding team leaders, establishing goals for team based on the teams plan, developing store policies and procedures)
- In charge of staffing (i.e., hiring and dismissals)
- Training of new and existing staff
- Planning, organizing and following up with staff
- Completing performance reviews
- Opening and closing duties (balancing tills, locking building, completing routines and processes)
- Implemented data in order to grow the business and sales
Education
Bachelor of Science - Kinesiology
Brock University
St. Catharines, None05-2022
Skills
- Sales
- Advertising and marketing
- Merchandising
- Verbal and written communication
- Team leadership
- Communication skills
- Departmental operations management
- Performance improvement
- Inventory control
- Customer relationship management
- Customer retention
- Staff training
- Customer experiences
Languages
English
Native or Bilingual
Timeline
General Manager
Canadian Tire
05.2014 - Current
Bachelor of Science - Kinesiology
Brock University
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