Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayna Dakins

Summary

Looking for Part-Time Flexible work as I am currently attending the PCP (Primary Care Paramedic) Program at CTS in North Bay.


Experiencing/Training emergency medical services and patient care. Utilizing critical thinking and swift decision-making in high-stress situations. Strong understanding of medical protocols and effective teamwork to enhance patient outcomes. Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with expertise in communication, problem-solving, and empathy.

Overview

9
9
years of professional experience

Work History

Service Advisor

Mac's Transmission Service & Towing Ltd.
04.2022 - 04.2025
  • Assisted customers in understanding repair processes and service options.
  • Communicated effectively with technicians to ensure accurate diagnoses and timely repairs.
  • Managed customer inquiries, providing detailed information on services and pricing.
  • Scheduled appointments efficiently, optimizing workflow for service operations.
  • Maintained accurate records of customer interactions and service histories.
  • Fostered strong working relationships with local towing companies to ensure efficient and reliable tow service for customers when needed.
  • Enhanced customer satisfaction by providing timely and efficient towing services.
  • Increased operational efficiency by promptly dispatching responding tow operators to emergency situations as needed, including towing distressed vessels.
  • Maintained professionalism with insurance companies during MVC's
  • Maintained professionalism with allied resources (OPP, FD, EMS)

Personal Support Worker

Marianhill Inc
04.2018 - 04.2022
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.

Manager

Bulk Barn
08.2016 - 04.2018
  • Provided instruction, coaching and motivation to all employees during the shift.
  • Developed and enforced safety standards and procedures for food quality and sanitation purposes.
  • Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Cashier, Case Sales, Floor Support, Sweep, Mop, Dishes etc
  • Office work including - Paper work, Computer work, Counting cashes, putting up new sales, and taking old ones down.
  • Inventory, Payroll, Daily Financial Summaries, Cashier Accountability, Bank Deposits, Waste Logs, Expiry logs, Receiving orders, Updating invoices, Managers Check lists, Cleaning Logs, Refunds, Point of Sales, Royalty reports, Week ending reports, Customer orders, Coupon verifications.
  • Assisting my staff in there daily goals, and making sure the float and cashes are balanced every night, and that myself and my staff following all company policies.
  • Opening/Closing duties involving locking/unlocking doors, activating/deactivating alarms. Making sure everything is turned off and cleaned to company policies.

Education

Primary Care Paramedic Certificate - PCP (Primary Care Paramedic)

CTS (Canadian Career College)
North Bay, ON
04-2026

High School Diploma -

Fellowes High School
Pembroke, ON
06-2009

Skills

  • Customer service/Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Occupational Health and Safety
  • Residents Rights
  • Food Handling Training
  • Gentle Persuasive Approaches
  • First Aid/CPR C/AED - BLS (Currently updating)
  • Customer Service
  • Team Player
  • Description Attributes Lifts and Transfers Training
  • Nursing General Orient
  • Fire and Evacuation
  • Person Centered Care
  • Abuse
  • Privacy & Confidentiality
  • Back Care & MSDs
  • WHMIS
  • Infection

Timeline

Service Advisor

Mac's Transmission Service & Towing Ltd.
04.2022 - 04.2025

Personal Support Worker

Marianhill Inc
04.2018 - 04.2022

Manager

Bulk Barn
08.2016 - 04.2018

Primary Care Paramedic Certificate - PCP (Primary Care Paramedic)

CTS (Canadian Career College)

High School Diploma -

Fellowes High School

Similar Profiles

CREATE PROFILE
Shayna Dakins