Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shayna Roberts

Kamloops,Canada

Summary


Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in understanding the needs and wants of guests, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Looking to secure a full time position within your establishment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead

The Mustard Seed Shelter/ Yacht Club
09.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.

Outreach Worker

Nicola Valley Shelter and Support Society
01.2022 - 01.2023
  • Monitored clients in safe injection rooms
  • Cleaned client’s rooms, did daily walk throughs to ensure client/ staff safety standards were being met
  • Collaborated with healthcare providers to coordinate medical appointments for clients facing barriers to access or transportation issues.
  • Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
  • Offered support and encouragement and assisted with daily activities
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.

Front Line Support Worker

Endeavour to Be Better
01.2020 - 01.2022
  • Provided direct client support and advocacy during high conflict situations and responded to medial emergencies
  • Contributed to facility cleanliness, meal and snack preparation, and participated in safety drills and inspections
  • Submitted victim impact statements and incident reports into the database
  • Engaged in team building activities fostering positive and effective communication
  • Administered Naloxone
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.

Education

Completion of grade 12 - Addictions

TRU
Kamloops
06-2023

Skills

  • First Aid Level 1
  • CPR And AED Certification
  • Naloxone Training Certification
  • Training in Shelter Operations for At-Risk Youth
  • Cross-Functional Team Leadership
  • Risk Mitigation Strategies
  • Data Management Documentation
  • Experience with Mental Health Challenges
  • Substance Abuse Rehabilitation Centers
  • Proficient Computer Skills
  • Windows Level 1
  • Microsoft Word Level 1
  • Microsoft Excel
  • Proactive Safety Practices
  • Encourage Peer Engagement
  • Foster Trust
  • Open communication
  • Innovate strategies
  • Client Record Management
  • Review client records
  • Intake details
  • Routine Log Management
  • Comprehensive Care Planning
  • Discharge summaries

Certification

CMAP (Certified Medical Assisting Professional) Certificate

CSW Diploma

Addictions Counselor Diploma

Timeline

Team Lead

The Mustard Seed Shelter/ Yacht Club
09.2024 - Current

Outreach Worker

Nicola Valley Shelter and Support Society
01.2022 - 01.2023

Front Line Support Worker

Endeavour to Be Better
01.2020 - 01.2022

Completion of grade 12 - Addictions

TRU

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Shayna Roberts