Shayna Reed
Santa Rosa
Summary
Detail-oriented professional with extensive experience in managerial, customer service, and patient care roles. Proven ability to manage responsibilities effectively while demonstrating excellent organizational and people-oriented skills. Familiar with medical terminology and dedicated to leveraging a diverse skill set to excel as a student within the diagnostic imaging healthcare programs.
Overview
9
9
years of professional experience
Work History
Front Office Coordinator
Primary Spine and Injury Center Chiropractic
Santa Rosa, CA
02.2026 - Current
- Manage patient scheduling and coordinate appointments for optimal office efficiency.
- Develop and maintain patient records using electronic health record systems.
- Facilitate communication between patients and healthcare providers to enhance service delivery.
- Administer laser therapy and assist with traction and decompression tables.
Patient Service Representative
Santa Rosa Imaging
Santa Rosa, CA
03.2024 - 02.2026
- Greet and assist patients with registration and appointment scheduling.
- Verify insurance eligibility and manage patient accounts.
- Maintain accurate records and ensure compliance with HIPAA guidelines.
- Request chart notes from doctor's offices as needed.
- Process medical liens in coordination with attorneys' offices.
- Answer multi-line phone systems in a high-volume setting.
- Handle incoming and outgoing faxes.
- Familiar with CPT codes and basic medical billing documentation.
Barista
Sarmentine
Santa Rosa, CA
02.2022 - 08.2023
- Delivered efficient and friendly service in a fast-paced cafe setting.
- Prepared beverages and food while maintaining a clean, organized workspace.
- Trained new baristas on beverage preparation techniques and customer service standards.
Service Manager
Chipotle
Santa Rosa, CA
07.2017 - 10.2021
- Led team to provide safe food and excellent customer service.
- Managed inventory, cash handling, and daily operations to ensure smooth shifts.
- Conducted interviews and training for new hires.
Certified Caregiver
Amada Senior Care
Santa Rosa, CA
01.2020 - 02.2021
- Provided outstanding care for clients in assisted living and memory care facilities.
- Managed the care of multiple clients and implemented innovative care approaches.
- Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.
Education
Associate of Science - Natural Sciences
Santa Rosa Junior College
Santa Rosa, CA05.2024
Associate of Arts - Environmental Studies
Santa Rosa Junior College
Santa Rosa, CA05.2024
Associate of Arts - Social And Behavioral Sciences
Santa Rosa Junior College
Santa Rosa, CA05.2024
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint) and cloud platforms
- Experienced in customer service, scheduling, medical terminology, HIPAA compliance, insurance verification
- Certified in AED, CPR, ServSafe Manager, and Food Handling
Timeline
Front Office Coordinator
Primary Spine and Injury Center Chiropractic
02.2026 - Current
Patient Service Representative
Santa Rosa Imaging
03.2024 - 02.2026
Barista
Sarmentine
02.2022 - 08.2023
Certified Caregiver
Amada Senior Care
01.2020 - 02.2021
Service Manager
Chipotle
07.2017 - 10.2021
Associate of Science - Natural Sciences
Santa Rosa Junior College
Associate of Arts - Environmental Studies
Santa Rosa Junior College
Associate of Arts - Social And Behavioral Sciences
Santa Rosa Junior College