Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayna Reed

Santa Rosa

Summary

Dynamic and detail-oriented professional with extensive experience in managerial and customer services, and patient care. Familiar with medical terminology. Recognized for excellent organization and people-oriented abilities. Seeking to grow professionally in the healthcare sector.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Santa Rosa Imaging
03.2024 - Current
  • Greet and assist patients with registration and appointment scheduling.
  • Verify insurance eligibility and manage patient accounts.
  • Maintain accurate records and ensure compliance with HIPAA guidelines.
  • Request chart notes from doctor's offices as needed.
  • Process medical liens in coordination with attorneys' offices.
  • Answer and manage multi-line phone systems in a high-volume setting.
  • Handle incoming and outgoing faxes, ensuring timely document delivery.
  • Familiar with CPT codes and basic medical billing documentation.

Service Manager

Chipotle
07.2017 - 10.2021
  • Led team to provide safe food and excellent customer service.
  • Managed inventory, cash handling, and daily operations to ensure smooth shifts.
  • Conducted interviews and training for new hires.
  • Oversaw compliance with food safety and cleanliness protocols.

Certified Caregiver

Amada Senior Care
01.2020 - 02.2021
  • Provided outstanding care for clients in assisted living and memory care facilities.
  • Managed the care of multiple clients and implemented innovative care approaches.
  • Maintained detailed records of all interactions, observations, and interventions in accordance with facility guidelines.

Barista

Sarmentine
02.2022 - 08.2023
  • Delivered efficient and friendly service in a fast-paced cafe setting.
  • Prepared beverages and food while maintaining a clean, organized workspace.
  • Trained new baristas on beverage preparation techniques and customer service standards.

Education

Associate of Science - Natural Sciences

Santa Rosa Junior College
Santa Rosa, CA
05-2024

Associate of Arts - Environmental Studies

Santa Rosa Junior College
Santa Rosa, CA
05-2024

Associate of Arts - Social And Behavioral Sciences

Santa Rosa Junior College
Santa Rosa, CA
05-2024

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint) and cloud platforms
  • Experienced in customer service, scheduling, medical terminology, HIPAA compliance, insurance verification
  • Certified in AED, CPR, ServSafe Manager, and Food Handling

Timeline

Patient Service Representative

Santa Rosa Imaging
03.2024 - Current

Barista

Sarmentine
02.2022 - 08.2023

Certified Caregiver

Amada Senior Care
01.2020 - 02.2021

Service Manager

Chipotle
07.2017 - 10.2021

Associate of Science - Natural Sciences

Santa Rosa Junior College

Associate of Arts - Environmental Studies

Santa Rosa Junior College

Associate of Arts - Social And Behavioral Sciences

Santa Rosa Junior College

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Shayna Reed