Shayna Plunkett
San Diego
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced licensed Esthetician passionate about holistic skin care and customer service. A multi-tasker who excels at staff training and company management with a track record of inspiring great customer service, sanitation and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Overview
15
15
years of professional experience
Work History
Wellness Clerk
Jimbos Naturally!
01.2025 - Current
- Assisted customers with product information, addressing questions related to ingredients, benefits, usage, and potential allergens.
- Mathematically measured product performance within the department; implemented changes accordingly if deemed necessary.
- Stayed informed about current industry trends, enabling the provision of relevant advice to customers seeking guidance on various health-related topics.
- Handled customer complaints professionally, working diligently towards a satisfactory resolution for all parties involved.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased repeat business.
- Developed strong rapport with clientele by remembering personal preferences and offering tailored suggestions during each visit.
- Increased sales revenue by effectively promoting wellness products through in-store demonstrations and presentations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and visually appealing wellness section, contributing to an overall positive shopping experience.
- Enhanced customer satisfaction by providing personalized wellness recommendations based on individual needs and preferences.
- Greeted customers and provided outstanding customer service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Esthetician/Closing Store Manager
Pharmaca Integrative Pharmacy
09.2013 - 02.2022
- Responsible for the closing and securing of a store, cash, and ensuring that the store is clean, organized and ready for the next day.
- Consulted and educated customers on skin care products and cosmetics. Greeting every customer at the front and checking out customers at the register.
- Consistently exceed monthly sales goals and build sustainable relationships and trust with customer accounts using open and interactive communication.
- Stocked proficiently and handled the majority of store planograms, rest
Esthetician
Spa Piel
01.2017 - 06.2017
- Performed facials, body waxing, spray tanning, and eyelash extensions.
- Grew customer based and increased social media accounts by 19% through interactive promotions, engaging postings, and contests.
- Implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health.
- Successfully redesigned existing inventory system, ordering and skin care practices.
Grill Cook/Cashier/Server
Sloppys Burritos
04.2013 - 10.2013
Line Cook
Corner Bakery
02.2011 - 08.2011
Line Cook
Specialty's Cafe and Bakery
08.2010 - 08.2011
Education
Esthetician and Makeup Artistry -
Bellus Academy
El Cajon, CaliforniaSkills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Stocking and planograms
- Fun and energetic
Hobbies and Interests
Skin Care, facials, Nutrition, health and wellness.
Timeline
Wellness Clerk
Jimbos Naturally!
01.2025 - Current
Esthetician
Spa Piel
01.2017 - 06.2017
Esthetician/Closing Store Manager
Pharmaca Integrative Pharmacy
09.2013 - 02.2022
Grill Cook/Cashier/Server
Sloppys Burritos
04.2013 - 10.2013
Line Cook
Corner Bakery
02.2011 - 08.2011
Line Cook
Specialty's Cafe and Bakery
08.2010 - 08.2011
Esthetician and Makeup Artistry -
Bellus Academy
Similar Profiles
Justin FalkJustin Falk
Service Deli Clerk at Jimbos Naturally!Service Deli Clerk at Jimbos Naturally!
Kenneth InnellaKenneth Innella
Floor Manager/Assistant Bar Manager at JimbosFloor Manager/Assistant Bar Manager at Jimbos
Andrew BaltusAndrew Baltus
Food Runner / Food Prep at Jimbos Bar and GrillFood Runner / Food Prep at Jimbos Bar and Grill
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound
Britney Munoz ArriazaBritney Munoz Arriaza
Youth Development Teacher at La Jolla ElementaryYouth Development Teacher at La Jolla Elementary