Shayna Nadjiwon
Copper Cliff,ON
Summary
Motivated worker familiar with processing payments and invoices. Hardworking team player with understanding of accounting standards and procedures.
Overview
10
10
years of professional experience
Work History
Night Auditor
Sleep Inn
SAULT STE MARIE , ON
2021.06 - 2022.11
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Coordinated with guest services and concierge team to meet guest needs.
- Assessed checklist on daily basis and planned shift accordingly.
- Documented wake-up requests and set up automatic calls in system.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to manager for review.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Receptionist
Indian Friendship Centre
Sault Ste. Marie , ON
2014.05 - 2016.09
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Financial Assistant
Sault College
Sault Ste. Marie , ON
2013.04 - 2014.04
- Coded invoices and other records to maintain organized and accurate records.
- Performed database entry updates to keep information current.
- Created various documents and handled correspondence and memos to assist supervisor.
- Managed financial forms, permanent records and employee files.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Prepared weekly payroll for team of salaried and hourly employees.
- Completed statement and account reconciliations and tracked down discrepancies.
Customer Service Representative
Sutherland Global Services
Sault Ste. Marie , Ontario
2011 - 2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
Education
Diploma - Business - Accounting
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON04.2014
Skills
- Multitasking and Organization
- Audit Procedures
- Customer Advising and Referral
- Analytical and Critical Thinking
- Administration and Management
- Negotiation and Resolution
- Financial Documentation
- Correspondence Sorting and Filing
- Account Monitoring
- Payment Processing
References
References available upon request.
Timeline
Night Auditor
Sleep Inn
2021.06 - 2022.11
Receptionist
Indian Friendship Centre
2014.05 - 2016.09
Financial Assistant
Sault College
2013.04 - 2014.04
Customer Service Representative
Sutherland Global Services
2011 - 2012
Diploma - Business - Accounting
Sault College of Applied Arts And Technology
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