Shayna McArthur
Medical Aesthetician & Laser Technician
Burnaby,BC
Summary
Proactive and self-motivated aesthetician with demonstrated ability to take the initiative and drive results. I have in-depth knowledge of various skin care products and ingredients. I am skilled at assessing clients' unique skincare needs, building custom skincare regimes, and offering education and follow-up. I Possess exceptional interpersonal skills and strive to make strong connections and earn the trust of clients and colleagues alike.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Beauty Boutique in Shoppers Drug Mart
Vancouver, BC
01.2019 - 07.2023
- Utilized a membership loyalty points program to educate clients on its benefits, driving sales and enhancing customer engagement.
- Proactively stepped up to assist with various tasks outside of assigned job responsibilities, including training staff, merchandising, and providing support in any way necessary.
- Leveraged CRM software to track customer interactions, manage leads, and optimize sales processes, resulting in increased sales and revenue.
- Monitored virtual chat channels, ensuring prompt responses and efficient resolution of customer inquiries, resulting in improved customer satisfaction ratings.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise based on expert product knowledge and client preferences.
Esthetician
Vida Spa
Vancouver, BC
01.2022 - 06.2022
- Transformed and managed two aesthetic departments within the company by updating guidelines and standard operating procedures.
- Effectively managed the front desk, ensuring smooth operations, exceptional customer service, and a welcoming environment for guests.
- Demonstrated a strong ability to retain repeat patronage among clients staying at the hotel, resulting in referrals and customer loyalty.
- Collaborated with Environmental Health Safety Officer to ensure team members received comprehensive training on proper practices outlined by Health Canada.
- Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Assisted with operational activities such as inventory control, loss prevention and compliance.
- Educated clients on skin care procedures and products.
- Scheduled and followed up on client appointments, collected and processed client payments and insurance information and maintained client files.
Education
Diploma - Advanced Laser And Medical Aesthetics Technologies
All Body Laser Training Institute
Port Coquitlam, BC05.2023
Diploma - Body Spa Esthetics
JCI Institute
Vancouver, BC02.2020
Some College (No Degree) -
Vancouver Community College
Vancouver, BCSkills
- Client Consultation & Education
- Cosmetic Sales Background
- Laser & Photo-rejuvenation Treatments
- Chemical Facial Peels
- Body Contouring & Skin Tightening Treatments
- Microdermabrasion Treatments
- Strong Communication and Interpersonal Skills
- Skincare Laser Safety Officer
- Hydra Facials
- Front Desk Management
- Administrative Support
- Advanced Facials
- Employee Training
- Client Intakes
- Care Regimen Design
- Skin Condition Diagnosis and Treatment
Certification
- All Body Laser Training Institute, Laser Safety Officer Certification - 2023
- Luxederma, Chemical Peel Certification - 2023
- Dermalogica, Clean Touch Certification - 2022
- Image Institute, Chemical Peel Certification - 2020
- PREempt, Basic Infection Control Certification - 2019
Timeline
Esthetician
Vida Spa
01.2022 - 06.2022
Beauty Advisor
Beauty Boutique in Shoppers Drug Mart
01.2019 - 07.2023
Diploma - Advanced Laser And Medical Aesthetics Technologies
All Body Laser Training Institute
Diploma - Body Spa Esthetics
JCI Institute
Some College (No Degree) -
Vancouver Community College
- All Body Laser Training Institute, Laser Safety Officer Certification - 2023
- Luxederma, Chemical Peel Certification - 2023
- Dermalogica, Clean Touch Certification - 2022
- Image Institute, Chemical Peel Certification - 2020
- PREempt, Basic Infection Control Certification - 2019
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