Summary
Overview
Work History
Education
Skills
Timeline
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Shayna Forsyth

Fontana

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the capacity to learn and apply new skills. Committed to use these qualities to drive team success and contribute to organizational growth. Customer service experience further enhances ability to deliver exceptional results and exceed expectations in a fast-paced environment.

Overview

7
7
years of professional experience

Work History

Accounts Receivable Accountant

Pacific Coast Propane
01.2025 - Current
  • Reduced outstanding accounts receivable balances through diligent follow-ups with customers.
  • Improved cash flow by optimizing accounts receivable and payable processes, ensuring timely invoicing and payments.
  • Monitored accounts receivable aging reports closely, ensuring timely collection efforts were made on overdue balances.
  • Performed accounts receivable duties by researching chargebacks, discrepancies, and reconciliations.
  • Maintained accurate financial records with meticulous data entry and reconciliation of accounts receivable ledgers.

Fulfillment Lead

lowes
09.2022 - 12.2024
  • Developed and implemented strategies to improve efficiency and accuracy in order processing.
  • Analyzed data to identify areas for improvement in order fulfillment processes.
  • Collaborated with other departments to ensure customer satisfaction across the entire supply chain.
  • Tracked progress on daily tasks and provided regular updates to management team members.
  • Coordinated with internal departments for the timely delivery of orders.
  • With my background working as a Fulfillment Associate, I understand the importance of meeting deadlines without compromising quality standards set by the company.
  • I have developed excellent organizational and time management skills to ensure the efficient completion of tasks.
  • Managed inventory and prepared orders for shipment within a tight deadline.
  • Assisted in maintaining clean and organized department.

Assistant

ac dude
01.2021 - 08.2022
  • Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
  • Developed strong relationships with customers through exceptional customer service.
  • Maintained organized filing system both electronically and manually for easy access when needed.
  • Scheduled and confirmed appointments for clients, customers or supervisors.
  • Answered telephones to route caller to appropriate individual or address general questions.
  • Managed office inventory by ordering supplies as needed and tracking usage levels.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Collected, sorted and delivered mail for staff members and customers.
  • Answered questions and concerns regarding company products, services and prices.
  • Recorded customer transactions and filed receipts.

Warehouse Associate

cardinal health
01.2019 - 03.2020
  • Collaborated with team members to complete tasks efficiently and accurately.
  • Moved products and equipment to appropriate locations to maintain workspace cleanliness.
  • Packaged and sealed products according to order size and specifications.
  • Loaded and unloaded shipments from delivery trucks after completing order documentation.
  • Used scanners to document pertinent carton level information.
  • Interacted effectively with staff through ongoing communication and exchange of information.
  • Ensured quality control standards were met during receiving process.
  • Performed physical inventory counts on regular basis.
  • Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
  • Operated manual pallet jack to move products throughout warehouse.
  • Routed products by scanning packages, reading labels and charts, verifying numbers and sorting packages correctly.
  • Maintained facility equipment and materials in neat, clean, and orderly fashion.

Sales Associate

forever 21
10.2018 - 10.2019
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Established a positive rapport with customers by delivering friendly, personalized service.
  • Provided accurate information about products, prices and availability both in person and over the phone.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
  • Drove sales through customer relationship building and suggestive selling techniques.
  • Promoted visual presentation standards by keeping store replenished.
  • Enticed customers with sales and promotions to boost sales.

Education

High School Diploma -

Don Lugo high school

Skills

  • Data Accuracy
  • Excellent Communication
  • Customer Service
  • Prioritizing Calls
  • Time management
  • Order fulfillment
  • Invoice processing
  • Customer account management
  • Debt collection
  • Problem-solving abilities
  • Excellent communication
  • Accounting processes
  • Microsoft office

Timeline

Accounts Receivable Accountant

Pacific Coast Propane
01.2025 - Current

Fulfillment Lead

lowes
09.2022 - 12.2024

Assistant

ac dude
01.2021 - 08.2022

Warehouse Associate

cardinal health
01.2019 - 03.2020

Sales Associate

forever 21
10.2018 - 10.2019

High School Diploma -

Don Lugo high school

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Shayna Forsyth