Summary
Work History
Education
Skills
Languages
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Shayna Evans
Open To Work

Shayna Evans

Windsor,ON

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Medical Office Administrator

Body+Spine Chiropractic
01.2012 - 04.2012
  • Managed patient scheduling and appointment confirmations to enhance office efficiency.
  • Assisted in maintaining electronic health records for accuracy and compliance.
  • Coordinated insurance verification processes to ensure timely patient billing.
  • Supported front desk operations, including greeting patients and managing inquiries.
  • Implemented office procedures that improved patient flow and satisfaction rates.
  • Trained new staff on administrative protocols and office software systems.
  • Collaborated with healthcare providers to streamline communication regarding patient care.
  • Monitored inventory levels of medical supplies, ensuring availability for daily operations.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Acting Satellite Supervisor

IKON Office Solutions
12.2007 - 12.2008
  • Supervised daily operations to ensure efficient workflow and adherence to company policies
  • Trained new employees on operational procedures and safety protocols
  • Implemented process improvements that enhanced service delivery efficiency
  • Monitored inventory levels and collaborated with suppliers for timely procurement
  • Maintained compliance with health and safety regulations through regular audits
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Collected, arranged, and input information into database system.

Telemarketer

Gemma Communications
06.2007 - 11.2007
  • Conducted outbound calls to generate leads and promote products.
  • Engaged potential clients by effectively communicating value propositions.
  • Managed call scripts to ensure compliance with company standards and policies.
  • Recorded customer interactions in CRM system for future reference and follow-up.
  • Adapted quickly to changing campaign strategies and product offerings.
  • Generated leads through cold calling, resulting in increased business opportunities.
  • Reached out to former customers for re-engagement initiatives, successfully re-establishing connections that led to renewed business opportunities.
  • Overcame objections using friendly, persuasive strategies.
  • Educated customers on product and service benefits, explaining features and answering questions.

Customer Service Representative

HMV
10.2004 - 12.2004
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Resolved customer inquiries promptly, ensuring high levels of satisfaction and retention.
  • Maintained accurate records of customer interactions in the CRM system for improved service delivery.
  • Collaborated with team members to streamline processes and enhance operational efficiency.
  • Utilized feedback to identify areas for service improvement, contributing to team performance enhancements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Blockbuster Video
08.2003 - 09.2004
  • Assisted in training new staff on company policies and customer service protocols.
  • Handled escalated issues with professionalism, delivering timely resolutions to complex problems.
  • Conducted follow-up calls to ensure ongoing customer satisfaction post-interaction.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Housing Outreach Worker

Human Resources Development Canada
04.2001 - 10.2001
  • Participated in community outreach events to promote public awareness of first aid techniques, safety precautions, and the role of Medical First Responders in emergency situations.
  • Adhered to ethical guidelines and legal requirements in all aspects of work as a Medical First Responder, ensuring patient confidentiality and promoting trust within the community.
  • Trained, planned, and coordinated outreach to educate tenants on their rights under the Tenants' Protection Act. Our Teams connected tenants with essential services and resources available to them after their landlord had applied to evict them.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.
  • Maintained accurate client records by diligently documenting all interactions, interventions, and outcomes in the case management system.
  • Advocated for client needs and funding for at-risk groups.
  • Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
  • Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.

Education

Diploma - Medical Office Administration

George Brown College
Toronto
04-2012

No Degree - Individual Courses

Coursera
Online

Skills

  • Maintaining accurate patient records
  • Expertise in appointment management
  • Experience in medical transcription
  • Registration process management
  • Clear written communication
  • PIPEDA and PHIPA compliance
  • Experience with electronic health record systems
  • Workplace procedure optimization
  • Experienced in medical terminology applications
  • Accurate data entry
  • Confidentiality in interactions
  • Comprehensive patient data management

Languages

English
Native or Bilingual

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Shayna Evans