Shayna Cantera
Didsbury,AB
Summary
Dedicated Account Assistant offering over 2 years of experience in Commercial Insurance. Driven to contribute value through quick-learning, resourcefulness and a skill to prioritize and multi-task.
Overview
7
7
years of professional experience
Work History
Commercial Account Assistant
Wilson M. Beck Insurance
Edmonton, AB
04.2022 - Current
- Prepare motor vehicle liability cards and certificates of insurance
- Effectively process endorsements
- Process invoices, finance contracts and accompanying client letters
- Occassional processing of personal lines policies
- Manage incoming emails, mail, etc.
- Answer phone calls
- Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
- Provided exceptional customer service by addressing client inquiries promptly and effectively, resulting in increased satisfaction rates and repeat business.
Brand Ambassador (Sales Associate) and Social Media Influencer
American Eagle - Aerie
10.2019 - 04.2022
- Perform cash register sales transactions quickly and accurately
- Answer phone calls and provide knowledgeable and friendly customer service
- Maintain a clean and well-organized sales floor, fitting rooms, and stockroom
- Offer quality assistance to customers with questions or concerns
- Assist manager in closing duties and preparation for the next day
- Attend ZOOM meetings and promote products on social media.
Volunteer Teacher Assistant
Dance Unlimited
Edmonton, AB
09.2017 - 06.2018
- Offer constructive feedback to minors under care regarding specific actions, behaviors, and words
- Document student attendance and progress
- Assist in choreography
- Successfully improve student participation in the classroom through integration of creative role-playing exercises.
Education
Level 2 Alberta General Insurance License - Insurance Management
Alberta Insurance Counsel
Edmonton, AB11.2023
2nd Year - Education
Concordia University of Edmonton
Edmonton, AB01.2022
Skills
- Applied Epic
- Policyworks
- Microsoft Office
- Personable and outgoing
- Punctual
- Team player
- Excellent attention to detail
- Highly Dependable
- Critical Thinking
Timeline
Commercial Account Assistant
Wilson M. Beck Insurance
04.2022 - Current
Brand Ambassador (Sales Associate) and Social Media Influencer
American Eagle - Aerie
10.2019 - 04.2022
Volunteer Teacher Assistant
Dance Unlimited
09.2017 - 06.2018
Level 2 Alberta General Insurance License - Insurance Management
Alberta Insurance Counsel
2nd Year - Education
Concordia University of Edmonton