Shaylix Valderrama
Lasalle,QC
Summary
Experienced recruiter, logistics and management professional with a successful track record in remote team leadership and operations. Skilled in recruiting, managing, and scheduling teams remotely, ensuring seamless logistics coordination and delivery services. Adept at utilizing digital tools to manage projects, communicate effectively, and maintain operational efficiency across multiple locations. Strong customer service background with a focus on delivering high-quality solutions to clients in both English and Spanish. Bilingual, with intermediate proficiency in French, enhancing communication in diverse and international environments. Proven ability to thrive in remote or physical work settings while maintaining productivity and team cohesion
Overview
11
11
years of professional experience
Work History
Logistics Manager
CGR SERVICES
Montreal, QC
02.2019 - Current
- Reduced lead times for product deliveries through effective supplier management and communication strategies.
- Enhanced inventory accuracy with the implementation of a robust cycle counting program.
- Optimized warehouse operations, resulting in improved order fulfillment rates and reduced order processing time.
- Increased customer satisfaction levels by ensuring on-time delivery of products through proactive shipment tracking and issue resolution.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Developed performance management systems that promoted employee growth and development.
- Hiring delivery drivers
Customer Service Representative
Transport LLC
Miami, FL
08.2017 - 02.2019
- Attending phone calls and emails to provide the best attention for the clients.
- Enhanced client retention rates through timely resolution of issues and proactive relationship management efforts.
- Smooth hiring process
- Increased client satisfaction by effectively managing operations and addressing customer concerns
- Selling the services of the company to the clients and enchantment the best relationship with them
Logistics Assistant
TexasCarz
Dallas, Tx
10.2014 - 05.2017
- Streamlined operations by implementing efficient management strategies and workflow processes.
- Enhanced overall team performance by providing consistent coaching, constructive feedback, and targeted training.
- Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
- Managed cross-functional teams effectively, fostering collaboration and communication towards achieving common objectives.
- Led project teams successfully from inception to completion within the given timeframes and budgets.
- Recruiting and hiring process to ensure the best and quality service
Logistics Coordinator's Assistant
Partyductions C.A
Caracas, Venezuela
09.2013 - 10.2014
- Improved rates by optimizing transportation routes and scheduling and organization for the events
- Attending phone calls and emails
- Reduced events storage costs with effective space utilization strategies.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Leading the team to the success
- Hiring process and recruitment
Education
Bachelor Degree - Social Communication
Universidad Santa Maria
Caracas, Venezuela07.2013
Skills
- Warehouse Operations
- Customer service phone calls
- Scheduling skills, zoom video calls
- Customer services representative
- Recruiter and hiring process
- Negotiating and recruiting
- Logistics Management
- Car dealer experience and automotive field
- Staff Management
- Delivery driver skills
- events and logistics Planning
- Contract negotiation
- Production scheduling
- Call Center remote
- Team leadership
- Problem-solving abilities
- Logistics coordination
- Continuous improvement initiatives
- Selling the product
- English and Spanish speaker
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Logistics Manager
CGR SERVICES
02.2019 - Current
Customer Service Representative
Transport LLC
08.2017 - 02.2019
Logistics Assistant
TexasCarz
10.2014 - 05.2017
Logistics Coordinator's Assistant
Partyductions C.A
09.2013 - 10.2014
Bachelor Degree - Social Communication
Universidad Santa Maria