Summary
Overview
Work History
Education
Skills
Timeline
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Shaylina Dasari

San Diego

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to excel and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Training Assistant (POET), SME

OptumRx
07.2022 - Current
  • Support new-hire training classes during onboarding periods
  • Lead demonstrations for inbound calls, system processes and business procedures
  • Utilize facilitator guides to emphasize best practices and key points
  • Plan and organize lessons with lead trainer
  • Manage groups of multiple learners and assist during their live calls
  • Research and relay answers of any questions learners may have
  • Proficiently utilize MS Teams, PowerPoint, Excel, Word and Outlook
  • Document supporting feedback from calls taken by new-hires for the lead trainer and management
  • Develop alternative training methods if expected improvements are not seen

Customer Service Advocate Sr. (Remote)

OptumRx
09.2021 - Current
  • Handle 40 plus inbound calls using Genesys, In-House Software (Advocate Central, IRIS), ServiceNow Knowledge Base
  • Adept in researching and finding solutions within KB articles
  • Troubleshoot and/or explain rejected pharmacy claims
  • Handle inquiries regarding pharmacy benefits, formularies and programs
  • Process prescription refills and prescription requests for home delivery pharmacy
  • Conference consultation calls with RPH and patients
  • Respond proactively and positively to rapid change
  • Assist with training and mentoring new advocates
  • Create powerpoint presentations for team meetings when requested
  • Assist supervisor in leading monthly team meetings

Sales Manager

GS Wireless Inc
11.2017 - 09.2019
  • Managed company website and online sales
  • Created and managed listings on Amazon Seller Account
  • Shipped with UPS, FedEx, USPS and DHL
  • Managed inventory and ordered supplies
  • Answered phone calls and corresponded to emails
  • Established strong relationships with key clients, improving customer retention and satisfaction rates.
  • Targeted and communicated with potential clients via social media
  • Attended industry events and conventions to explain sales opportunities.

Lead Server

Nippon Sushi Bar & Thai Food
06.2014 - 09.2017
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Managed and grew all social media accounts
  • Designed restaurant menus, business cards and t-shirts with VistaPrint

Education

Pharmacy Technician Program -

Western Medical Training Center
El Cajon, CA
06.2021

High School Diploma -

Otay Ranch High School
Chula Vista, CA
06.2012

Skills

  • Customer Service
  • MS Office
  • Genesys
  • RxClaims
  • KnowledgeNow
  • Data entry
  • Training delivery
  • Time Management
  • Multitasking
  • Attention to detail
  • Problem-solving
  • Active listening

Timeline

Training Assistant (POET), SME

OptumRx
07.2022 - Current

Customer Service Advocate Sr. (Remote)

OptumRx
09.2021 - Current

Sales Manager

GS Wireless Inc
11.2017 - 09.2019

Lead Server

Nippon Sushi Bar & Thai Food
06.2014 - 09.2017

Pharmacy Technician Program -

Western Medical Training Center

High School Diploma -

Otay Ranch High School

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Shaylina Dasari