Shaylin Gonzalez
Toronto,ON
Summary
Being part of company that stimulates efficiency, creativity, teamwork and focus on new goals.
Overview
11
11
years of professional experience
Work History
El Tipico Ecuatoriano
Waitressing
Toronto, ON
06.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Hostel Receptionist
Waitressing
Toronto, ON
06.2018 - Current
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Organized hostel events for guests'' entertainment, fostering a sense of community among travelers.
Opening and Closing of Cashier
Waitressing
Toronto, ON
06.2018 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled financial transactions accurately, including cash handling, processing payments, and balancing the register daily.
Shift Supervisor
Waitressing
Toronto, ON
06.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Restaurant Hostess
Hotel Hard Rock & Casino
Punta Cana
10.2012 - 04.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Tourism Management - Tourism And Hospitality
University Dominicana O&M
Dom, Rep02.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
El Tipico Ecuatoriano
Waitressing
06.2018 - Current
Hostel Receptionist
Waitressing
06.2018 - Current
Opening and Closing of Cashier
Waitressing
06.2018 - Current
Shift Supervisor
Waitressing
06.2018 - Current
Restaurant Hostess
Hotel Hard Rock & Casino
10.2012 - 04.2018
Bachelor of Tourism Management - Tourism And Hospitality
University Dominicana O&M