Shaylie Hayes
Halifax,Canada
Summary
An experienced and dedicated employee with a strong background of 10 years in customer service and management. Exceptional leadership, problem-solving, time management, and teamwork skills. Demonstrated ability to deliver prompt and efficient service while maintaining professionalism and creating a welcoming environment. Seeking part-time employment to contribute expertise and contribute to the success of a new team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald’s
09.2022 - 08.2024
- Worked front counter, drive-thru, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promote a positive work environment through effective communication and teamwork among staff members.
- Worked front counter, drive-thru, and other areas.
Swing Manager
McDonald’s
09.2013 - 09.2021
- Build loyal clientele through friendly interaction and consistent appreciation
- Investigate and resolve customer or employee complaints regarding food quality, service, or accommodations
- Complete pre-shifts to arrange and organize the shift before scheduled workdays
- Food safety is complete, the store is clean, everything is stocked, and everything is documented
- Establish customer service by overseeing quality, speed, and accuracy requirements, and handling customer feedback
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before escalation.
Education
College Diploma - Social Services
NSCC Burridge Campus
Yarmouth, Nova Scotia06-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Clear Communication
- Customer Engagement
- Interactive communication skills
- Integrity and Honesty
- Hospitality service expertise
- Creativity and Innovation
Certification
- CPR and First Aid, 01/01/23
- Occupational Health and Safety, 01/01/22
- ASIST Training, 01/01/24
- Non-Violent Intervention Training, 01/01/24
- Trauma Informed Training, 01/01/24
- ACEs and Trauma, 01/01/24
Volunteer Experience
Fundraiser for SHYFT, Yarmouth, NS (01/01/23 - Summer 2023):
- Planned, organized, and facilitated two fundraisers.
- Built rapport with youth, involving them in event planning and facilitation.
- Organized and led a beach clean-up at Port Maitland Beach.
- Sold 50/50 tickets for BBQ fundraiser
Languages
English
References
Available upon request.
Timeline
Crew Member
McDonald’s
09.2022 - 08.2024
Swing Manager
McDonald’s
09.2013 - 09.2021
College Diploma - Social Services
NSCC Burridge Campus
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