Shaylene Mancin
Langley,BC
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet and or exceed team goals.
Overview
12
12
years of professional experience
Work History
Sales Associate
Cosmoprof Beauty
Langley, British Columbia
01.2024 - Current
- Handled returns and exchanges according to company policies.
- Counted and balanced cashier drawers.
- Kept store clean, organized and well-stocked to maintain attractive store.
- Processed sales transactions.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, debit or gift card.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed correction counts to ensure accurate inventory.
Hairdresser
Salon Chez Pierre
08.2021 - 12.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept record of inventory, reordered all inventory when needed.
Dispatcher
Vankam Freightways
06.2018 - 07.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers and drivers.
- Directed dispatching, routing, and tracking of multiple fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Answered phone calls and responded to customer emails.
- Entered calls into system
- Tracking deliveries and pickups
Linehaul Supervisor
Overland West
10.2012 - 04.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Dispatched over 100 drivers nightly.
- Completed all driver payroll daily
Sales Associate
HomeSense
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Checked out customers in a timely fashion to avoid long lines & wait times for customers.
Education
Hairdressing
John Casablanca Institute
Vancouver, BC09.2021
High School Diploma -
Clayton Heights Secondary
Surrey, BC06.2010
Skills
- Serve Customers with accuracy
- Shipment Arrangements
- Stockroom Organizing
- Documentation and Recordkeeping
- Cash Register Operation
- Stocking and Replenishing inventory
- Excellent People Skills
- Meeting Deadlines
- Listening Skills
- Customer Service
- Multitasking Strengths
- Store Opening and Closing
- Quick learning skills
References
References available upon request.
Timeline
Sales Associate
Cosmoprof Beauty
01.2024 - Current
Hairdresser
Salon Chez Pierre
08.2021 - 12.2023
Dispatcher
Vankam Freightways
06.2018 - 07.2023
Linehaul Supervisor
Overland West
10.2012 - 04.2018
Sales Associate
HomeSense
Hairdressing
John Casablanca Institute
High School Diploma -
Clayton Heights Secondary