Shayleen Conti
Summary
Dedicated Community Support Worker with extensive experience at YWCA, skilled in administering medication and providing personal care. Proven ability to advocate for clients' rights while utilizing emotional awareness and conflict resolution skills to enhance health outcomes. Committed to maintaining confidentiality and fostering positive relationships through effective communication.
Overview
10
10
years of professional experience
Work History
Community Support Worker
YWCA
10.2014 - 12.2024
- Administered medication and injections as prescribed by healthcare professionals, ensuring adherence to schedules and dosage, keeping of records of clients responses and compliance along side.
- Scheduled clients for appointments and maintained master calendar.
- Maintained accurate records of clients visits and treatments in clients medical files.
- Maintained accurate records of clients care, progress, and concerns for optimal health outcomes.
- Maintained confidentiality while managing sensitive client information.
- Advocated for clients rights and preferences, promoting autonomy in health-related decisions throughout care processes.
- Assisted clients with therapy exercises as specified by care team.
- Evaluated clients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Implemented infection control measures, contributing to improved health outcomes for clients in care settings.
- Transported clients to and from appointments, assisting with getting in and out of vehicles. Ensured the safe transfer of clients using proper techniques to prevent injuries and falls.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported clients nutrition needs by preparing meals according to dietary restrictions and preferences. Assisting with feeding when necessary.
- Supported clients with personal hygiene needs as in regular shower/bathing, shaving, teeth brushing/flossing, nail care, toileting, cleanup and sanitization of voiding/bming.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with clients.
- Maintained and organized clients rooms and communal spaces to minimize environmental and safety hazards.
- Maximized clients satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Managed challenging behaviors in dementia clients using evidence-based interventions.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of health care aid and community work.
Education
High School Diploma -
Fresh Start
Skills
- First aid and CPR
- Personal care assistance
- Data entry and reporting
- Nutrition support
- Teamwork and collaboration
- Multitasking
- Emotional awareness
- Conflict resolution
- Reliability
- Adaptability and flexibility
- Professionalism
- Behavioral support
Languages
English
Timeline
Community Support Worker
YWCA
10.2014 - 12.2024
High School Diploma -
Fresh Start
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