Shayla Wright
Vernon,BC
Summary
To obtain a full time position in Kelowna to bring my strong dedication, responsibility, attention to detail and customer service experience to utilize in an environment that offers a greater challenge and the opportunity to help your company advance efficiently and effectively.
Overview
8
8
years of professional experience
Work History
Pastry Chef
Sandrine French Pastry and Chocolate
09.2024 - Current
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
Bakery Team Lead
Ratio Coffee & Pastry
08.2020 - 08.2024
- Mentored junior staff members in proper baking techniques, enhancing their skills and overall value to the team.
- Contributed to the development of seasonal menus, keeping offerings fresh and appealing to customers year round.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared dough for variety of pastries, cakes and breads.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
Nursery Sales Associate
Swan Lake Nuseryland
03.2019 - 07.2021
- Organized plant inventories on nursery premises to facilitate easy product selection and purchase.
- Educated customers on proper plant maintenance, leading to repeat business and positive word-of-mouth referrals.
- Worked with landscape contractors and designers to obtain appropriate plant products to fulfill landscaping plan requirements.
- Handled customer inquiries promptly, addressing concerns with professionalism and courtesy.
- Watered plants daily and removed substandard foliage to maintain plants in saleable condition.
- Achieved sales targets consistently by utilizing upselling techniques when appropriate without being pushy or overbearing with customers.
- Assisted customers with plant selection and offered plant care information to improve customer shopping experience.
- Wrote up invoices for sales, holds and borrows.
- Operated sales transactions, questions and directed incoming calls to correct offices.
Team Member
Save on Foods
09.2020 - 03.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Barista
Blenz Coffee
08.2018 - 03.2019
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Booster Juice
Crew Member
08.2017 - 08.2018
- Worked effectively in fast-paced environment.
- Working independently and collaboratively in a team environment.
- Prepared and served juices and blended drinks.
- Collaborated with team members to optimize productivity during peak hours.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
- Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
- Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
- Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
- Managed cash register transactions accurately while handling customer payments securely and efficiently.
Sales Associate & Receptionist
Breakaway Health & Fitness
12.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
Education
Clarence Fulton Secondary School
Vernon, BC06.2018
Skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Food Safety
- Self Motivation
- Pastry Techniques
- Reliable and Responsible
- Customer Service
Languages
English
Native or Bilingual
Timeline
Pastry Chef
Sandrine French Pastry and Chocolate
09.2024 - Current
Team Member
Save on Foods
09.2020 - 03.2021
Bakery Team Lead
Ratio Coffee & Pastry
08.2020 - 08.2024
Nursery Sales Associate
Swan Lake Nuseryland
03.2019 - 07.2021
Barista
Blenz Coffee
08.2018 - 03.2019
Booster Juice
Crew Member
08.2017 - 08.2018
Sales Associate & Receptionist
Breakaway Health & Fitness
12.2016 - 08.2017
Clarence Fulton Secondary School
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