Shayla Wegener
42617 Keith Wilson Road, Chilliwack,BC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Abbotsford, BC
03.2025 - 08.2025
- Prepared high-quality beverages in accordance with Starbucks standards and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, fostering positive relationships and enhancing customer loyalty.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Server
Bozzinis Resturant
Chilliwack, British Columbia
09.2024 - 03.2025
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Server
Rivers Resteraunt
Yarrow, BC
07.2023 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
FOOD RUNNER / EXPO
BOW & STERN
Chilliwack, BC
11.2022 - 08.2024
- Double-checked meals placed in window against customer tickets for accuracy.
- Memorized dining room floor plans and understood seat number system.
- Assisted servers to optimize guest dining experience.
- Delivered food to guests in a timely manner while following safety protocols.
- Followed proper sanitation guidelines when handling food products.
Restaurant Hostess & Expo
Mr. Mikes
Chilliwack, BC
10.2020 - 11.2023
- Greeted guests and sat customers at tables or in waiting areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Memorized dining room floor plans and understood seat number system.
- Double-checked meals placed in window against customer tickets for accuracy.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
Student Actress
Dacosta Talent Management
Vancouver, BC
05.2017 - 07.2020
- Attended auditions and casting calls to audition for roles.
- Rehearsed for roles alone and with fellow actors.
- Modelling
- Memorized dance numbers for commercial and Netflix performances.
- Supported main actors and actresses in Netflix productions.
Education
Ceramics
Selkirk College, Kootenay School of The Arts
Nelson, BC06-2026
High School Diploma -
Sardis Secondary School
Chilliwack, BC06-2023
Skills
- Strong Work Ethic
- Reliable & Trustworthy
- Menu Memorization
- Food Inspection
- Dining Customer Service
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Friendly and outgoing
- Time management
Languages
English
Native or Bilingual
Certification
CPR certified
Interests
- Adventure Travel
- Embracing outdoor adventures such as camping and hiking
- Passionate about balancing physical health with mental and emotional wellness
- Exploring various forms of art, such as ceramics, dancing, ukulele, and writing, to nurture creativity and personal growth
Timeline
Barista
Starbucks
03.2025 - 08.2025
Server
Bozzinis Resturant
09.2024 - 03.2025
Server
Rivers Resteraunt
07.2023 - 09.2024
FOOD RUNNER / EXPO
BOW & STERN
11.2022 - 08.2024
Restaurant Hostess & Expo
Mr. Mikes
10.2020 - 11.2023
Student Actress
Dacosta Talent Management
05.2017 - 07.2020
Ceramics
Selkirk College, Kootenay School of The Arts
High School Diploma -
Sardis Secondary School