Shayla Perry
Summary
Experienced individual looking to build my career. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
Work History
Account Manager
Doman Building Materials
03.2022 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Territory Account Manager
MegaSales and Marketing Inc.
05.2019 - 03.2022
- Represent multiple different lines within the home improvement industry.
- Onboard sales employee's and help them to develop effective sales strategies.
- Ensure that sales KPI's for assigned territory are met by building new business opportunities.
- Maintain and grow customer relationships.
- Ability to make critical decisions under pressure in a fast-paced environment.
- Sustain a culture of excellence, through training, support and accountability.
- CRM management and Lead Generation, retaining customer mailing and emailing lists.
- Built and held strong, long-lasting customer relationships.
Inside Sales Specialist
Superior Glove Works
07.2018 - 05.2019
- Communicating with external safety managers, presenting business solutions for safest hand and arm protection.
- Provide weekly reports on end user success rates with new product.
- Maintain accurate records on customers in Salesforce.
- Work collaboratively with VP and Sales Manager to ensure optimal sales activities.
Inside Sales Coordinator
Staples Business Advantage
03.2016 - 07.2018
- Maintain customer relations through phone and email
- Build sales on ship to level for 100k plus accounts
- Main sales focus on PPE
- Work collaboratively with Manager and SAL's to ensure optimal sales activities
- Maintain accurate records on customers in Salesforce
Lead Development Specialist (Marketing department)
Staples Business Advantage
08.2015 - 03.2016
- Ensure initial contact with prospect is completed within required SLA
- Write detailed notes during customer calls and record in Salesforce to enable transfer to BDM/AM team on leads.
- Work with team to develop customer talk tracks to optimize initial client interaction.
- Speak with potential leads to help build pipeline for the correct sales group to open and onboard new accounts.
- Provide weekly tracking on all leads at all stages to understand converted accounts and sales opportunity.
Accounts Payable/Customer Service Clerk
DHL Global Forwarding
06.2014 - 08.2015
- Processing all cheques for sub-contractors
- Follow up on outstanding accounting issues
- Maintained up-to-date knowledge of company policies
- Entered data into appropriate database, fields, records, and files
Dance Teacher
Georgetown Dance Company
09.2010 - Current
- Choreograph unique routines while teaching them to team members, observing their performance, and providing suggestions for refinement
- Mentor and role model for students
- Adjusting leadership styles to different personalities
- Creating and utilizing lesson plans that help teach children how to dance
Education
The Contour Academy (Invitation Only)
Etobicoke, Ontario04.2014
George Brown College
Toronto, Ontario06.2012
Skills
- Over 10 years of customer service, sales and training
- Meticulous attention to detail, teamwork, organization, leadership and time management
- Excellent communication and people skills
- Proficient with Microsoft Office and Excel
- Sales i, Sales Force, SAP, Marketo, FreshSales and Slack
Languages
English
Timeline
Account Manager
Doman Building Materials
03.2022 - Current
Territory Account Manager
MegaSales and Marketing Inc.
05.2019 - 03.2022
Inside Sales Specialist
Superior Glove Works
07.2018 - 05.2019
Inside Sales Coordinator
Staples Business Advantage
03.2016 - 07.2018
Lead Development Specialist (Marketing department)
Staples Business Advantage
08.2015 - 03.2016
Accounts Payable/Customer Service Clerk
DHL Global Forwarding
06.2014 - 08.2015
Dance Teacher
Georgetown Dance Company
09.2010 - Current
The Contour Academy (Invitation Only)
George Brown College
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