Shayla Lindell
Eriksdale,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Desk /Customer Service Representative
McMunn & Yates Building Supplies
2023.10 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Engaged in user support interactions via telephone, chat and email platforms.
- Lumber quotes, sales and knowledge
Lawn Maintenance
It's Done Group of Companies
2016.04 - 2019.10
- Maintain properties including lawn, trees, landscape.
Office Administrator
Green Street Clinic
2017.02 - 2018.06
- Manage and arrange patients for appointments
- Use of Windows Office programs.
Hostess
Original Joe's Restaurant & Bar
2013.01 - 2014.08
- Seat patrons, take beverage orders, upheld cleanliness of restaurant.
Forklift Operator/Shipper/Receiver
Ridsdale Transport
2011.01 - 2013.09
- Load and unload 53ft trailers, Organize shipping and receiving orders.
Education
No diploma -
Campbell Collegiate
Regina, SK01.2011
Skills
- Landscape Maintenance
- Mowing
- Load & Unload
- Volunteer Care Aid (7 years)
- Organizational skills
- Time management
- Microsoft Windows
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Complaint Handling
Client Relations
Professional telephone demeanor
Product Knowledge
Order Processing
Team Development
Certification
Driving Licence
Languages
English
Native or Bilingual
Timeline
Service Desk /Customer Service Representative
McMunn & Yates Building Supplies
2023.10 - Current
Office Administrator
Green Street Clinic
2017.02 - 2018.06
Lawn Maintenance
It's Done Group of Companies
2016.04 - 2019.10
Hostess
Original Joe's Restaurant & Bar
2013.01 - 2014.08
Forklift Operator/Shipper/Receiver
Ridsdale Transport
2011.01 - 2013.09
No diploma -
Campbell Collegiate
Driving Licence
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