Shayla Lewis
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Hostess
Maxine's - Scale Hospitality, Toronto
08.2023 - Current
- Provided patrons with estimated waiting times during peak service hours.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Seasonal Style Advisor- Concierge
Aritzia Toronto Support Office
10.2023 - 01.2024
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Resolved client enquiries with a first contact resolution and a sense of urgency
- Support clients by facilitating retail , e-commerce orders and returns
- Met and exceeded productivity by exemplifying strong KPT's on various channels and skill sets
- Skilled at working independently and collaboratively in a team environment.
- Educated clients on the latest fashion trends, empowering them to make informed purchasing decisions.
Prof. Dancer- Toronto Raptors North Side Crew
Toronto Raptors North Side Crew
07.2018 - 07.2023
- Performed in a variety of settings such as theaters, television shows, commercials, music videos, and special events.
- Attended workshops and masterclasses to continuously expand skill set and stay current with industry trends.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
- Maintained a professional attitude and work ethic during long rehearsals and performances.
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
Administrative Assistant/Office Manager
Yonge Street Theatricals
03.2022 - 06.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Microsoft Office Skills: Excel, Word Document, Outlook
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Style Advisor- Part Time
Aritzia
09.2021 - 03.2022
- Researched current fashion trends and competitor activity.
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
Style Advisor
Michael Kors
07.2018 - 08.2021
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain satisfaction.
- Proposed accessories to complete outfits and complement clothing choices.
- Participated in team meetings and staff training sessions.
- Improved customer loyalty by offering tailored style suggestions based on individual preferences and needs.
- Efficiently processed transactions while adhering to company policies regarding returns, exchanges, and discounts.
- Selected clothes that flattered individual body types and capitalized on current trends.
- Educated clients on the latest fashion trends, empowering them to make informed purchasing decisions.
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
Education
High School Diploma -
Mayfield Secondary School
Caledon, ONGeorge Brown College
Toronto, ONBachelor of Arts - Dance
York University
Toronto, ON05.2018
Skills
- Patience and Empathy
- Food safety understanding
- Customer Relations
- Problem-Solving
- Attention to Detail
- Item promotion
Timeline
Seasonal Style Advisor- Concierge
Aritzia Toronto Support Office
10.2023 - 01.2024
Hostess
Maxine's - Scale Hospitality, Toronto
08.2023 - Current
Administrative Assistant/Office Manager
Yonge Street Theatricals
03.2022 - 06.2023
Style Advisor- Part Time
Aritzia
09.2021 - 03.2022
Prof. Dancer- Toronto Raptors North Side Crew
Toronto Raptors North Side Crew
07.2018 - 07.2023
Style Advisor
Michael Kors
07.2018 - 08.2021
High School Diploma -
Mayfield Secondary School
George Brown College
Bachelor of Arts - Dance
York University
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