Shayla Gillanders
Chilliwack,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Valley Podiatry Inc
07.2020 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Set up and collected patient and insurance Billing
- Placed new supply orders, managed inventory and restocked clerical spaces.
Office Assistant
Bakerview Realty Appraisals
04.2016 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Put together appraisal reports to send out for banks, brokers, etc.
Education
Diploma - Medical Office Assistant
MTICC
Chilliwack, BC01.2011
Diploma - Medical Administrative Assistant
MTICC
Chilliwack, BC01.2011
Skills
- Completing Insurance Forms
- Computer and Phone Proficiency
- Administrative Duties
- Payment Collection and Processing
- Documentation and Recordkeeping
- Billing and Coding
- Working in Fast Paced Environments
- Excellent Communication Skills
Timeline
Medical Office Assistant
Valley Podiatry Inc
07.2020 - Current
Office Assistant
Bakerview Realty Appraisals
04.2016 - 03.2020
Diploma - Medical Office Assistant
MTICC
Diploma - Medical Administrative Assistant
MTICC
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