Shayla Gallamore
Lethbridge,AB
Summary
- Over the course of my Unit Clerking Career, I have gained the skills to be responsible for the efficient flow of communication between health care professionals, patients and families while maintaining confidentiality of patient information. I am able to prioritize task and responsibilities while working in a fast past high stress environment while keeping my composure with frequent interruptions.
Overview
8
8
years of professional experience
Work History
Unit Clerk
Alberta Health Services
06.2018 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared admissions and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Supply Ordering and Restocking
Receptionist
Ranch Docs Veterinary Clinic
02.2016 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Hospital Unit Clerk
Lethbridge Collegiate Institute
Lethbridge, AB01.2018
High School Diploma -
Kate Andrews High School
Coaldale, AB06.2015
Skills
- Patient Scheduling
- Appointment Scheduling
- Clerical Support
- Employee Scheduling
- Supply Ordering and Restocking
Additional Information
Carrie Kerner
403-915-5958
Relationship- Co-worker
Geri Novlesky
403-380-2520
Relationship- Previous Co-worker
Timeline
Unit Clerk
Alberta Health Services
06.2018 - Current
Receptionist
Ranch Docs Veterinary Clinic
02.2016 - 10.2018
Hospital Unit Clerk
Lethbridge Collegiate Institute
High School Diploma -
Kate Andrews High School
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