Shayla Frotten
Hinton,AB
Summary
Enthusiastic retail worker with hands-on experience in customer service, payment processing and sales. I'm looking for full-time work in an effort to support my single mother and my autistic younger brother, as we have no support from anybody else. I am fiercely loyal to my family and am determined to take care of them in any way that I can and hope you will at least consider my employment at your establishment.
Overview
1
1
year of professional experience
Work History
Cashier
Shoppers Drug Mart
Hinton, AB
10.2023 - 08.2024
- Maintained consistently cheerful and friendly demeanor to create welcoming environment for customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured compliance with relevant local laws, rules, and regulations for lottery ticket sales.
- Managed sales and verification processes for high volumes of lottery and scratch tickets, handling receipts efficiently, and distributing winning prizes.
Education
High School Diploma -
The Learning Connection - Grade Twelve
Hinton, AB06.2025
Skills
- Extroverted, cheerful personality and excellent customer service
- Hard working and loyal
- Efficient at learning new duties quickly
- Multitasking and proper time management
- A flexible schedule and can work any day of the week, also able to cover shifts for other coworkers
- Lottery checking/selling
- Payment Processing
- Cash Register Operation
- Drawer balancing
- Product Recommendations
- Personal experience in cooking, cleaning, and homecare - I have been helping to raise my younger sibling with autism for many years and have gained many skills from it
- Experience doing multiple forms of plumbing and roofing
Accomplishments
- Earned employee of the month at SDM in February of 2024
- Won "best leading actress" in grade 9 at the junior-high Festival theatre competition in Westlock
Languages
English
Additional Information
- Partook in classes such as debate and drama whilst attending public school before switching to homeschooling
- Passionate about Psychology and the workings of the human mind. Plans to eventually pursue a career in that department after graduating
- A lover of literature, writing, and fine arts.
Timeline
Cashier
Shoppers Drug Mart
10.2023 - 08.2024
High School Diploma -
The Learning Connection - Grade Twelve