Shayla Francis
Edmonton,Canada
Summary
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
12
12
years of professional experience
Work History
Administrative Support IV
Royal Alexandra Hospital
01.2022 - Current
- Answering patient, surgeon, or operating room calls for inquiries/concerns within my portfolio
- Reviewing voicemails and responding in a timely manner
- Coordinating with offices for patient bookings and waitlists
- Tracking allocation of OBS beds, and fluro, updating spreadsheets on changes made to fluro or OBS
- Assigning rooms in Epic to surgeons following OR schedule template
- Checking reports in Epic to maintain optimized OR time
- Validating all required information for cases that is entered into system by offices
- Scheduling pre-admission clinic visits at least two weeks prior to case surgery date
- Monitoring waitlist/depot to schedule cases for surgery
- Calling patients with information on surgery date
- Shift on a rotation basis for pre-operative calling to inform patients of their arrival time for surgery the following day
- Coordinating with offices within portfolio on changes, cancellations, and postponing cases
- Providing AHN's, Anesthesia, and Unit manager with information on any cases causing overage
Bartender/Server/Host
The Grindstone Comedy Theatre & Bistro
01.2023 - 01.2024
- Opening duties (unlocking and turning off security system, housekeeping, set up bar, and count till to ensure proper float)
- Closing duties (housekeeping, tear down bar set up, handle cash out, and lock up bar)
- Preparing signature cocktails for patrons
- Checking out patrons for theatre shows and serving requested menu items
- Ensuring a safe and welcoming environment for staff and patrons
- Participating in multiple events i.e.: block parties, festivals, and comedy fest
- Following all regulations and safety procedures on site
Medical Office Assistant/Unit Clerk
Alberta Breast Surgical Oncology
01.2021 - 01.2022
- Answering all patient calls and inquiries/concerns
- Booking referrals accepted through fax, phone, the Comprehensive Breast Care Program, FAST program, CCI, etc
- Triaging incoming referrals, declining, accepting and processing all referrals
- Triage patients, collecting all information and ensuring information is correct; handing out intake forms, rooming patients, and providing gowns when necessary for the patient to change
- Cleaning patient rooms once patient has been seen by surgeon
- Sorting and managing incoming faxes
- Ensuring surgeon has all necessary documentation needed for upcoming clinics, outpatient and surgical procedures
- Booking patient screening and/or diagnostic imaging procedures and arranging follow-ups as needed
- Booking patient for surgery
- This involves sitting with patients and providing them with explanation of surgical/interventional plans and ensuring they are understanding of the next steps
- Also involves booking all pre-op and post-op appointments (i.e.: internal medicine, anesthesia consult, imaging, etc.)
- Ensuring all surgical paperwork and documentation is collected, completed, and sent to all appropriate departments
- Maintaining surgical waitlist and updating ACATS information as needed
- Attaching and scanning all patient documentation into patient charts
- Downloading and reconciling lab results every morning
- Submitting billing and reconciliations to AHC
- Managing surgeon's schedule, following set template making changes based on away time, scramble time, volume of patients, and notifying hospital of any changes made
Administrative Assistant
C&W Canada Ltd.
01.2021 - 12.2021
- Provide excellent client care by answering inquiries via company website and telephone, and scheduling appointments
- Responsible for data entry and general filing
- Collect payments and enter invoices into QuickBooks
- Manage social media platforms
- Track inventory of all service products
Barista
Starbucks
01.2020 - 01.2021
- Prepared coffee and tea beverages for customers
- Provided recommendations for products to undecided patrons
- Cleaned and maintained store by following cleaning standards and procedures
- Adhered to food safety procedures
- Handled payments and recorded customer order information
- Resolved customer complaints quickly and efficiently as they arose
Administrative Coordinator
The Promo Addict
01.2019 - 01.2020
- Accounts payable/receivable
- Ensured clients receive proper documentation (art proofs, approval forms)
- Knowledgeable with daily work in Microsoft programs, QuickBooks, and Commonsku system
- Answered phone line and directed calls to proper department
- Reconciled records of bank transactions
- Accepted daily mail, entered cheques into system, and bank deposits
- Managed social media platforms
- Clerical duties such as filing and filing paperwork accordingly
Administrative Assistant
IRED Thermal Group Ltd.
01.2017 - 01.2019
- Responsible for data entry, general filing and collecting daily mail from post office
- Accounts payable/receivable
- Answered and directed phone calls to the proper departments and/or individuals
- Responsible for bookkeeping of all transactions, fees, and outgoing payments
Administrative Assistant/Reception
Purolator Courier
01.2013 - 01.2017
- Organized freight to designated locations
- Clerical duties and answered customer inquiries
- Communicated and collaborated with co-workers to fill work order in an efficient way
- Position included physical labor requiring the ability to lift 70Ibs
- General maintenance and cleanup of office and retail space
- Followed all relevant codes, regulations, and safety techniques
Education
Diploma - Medical Office Administration
Sundance College
Edmonton, AB01-2021
Timeline
Bartender/Server/Host
The Grindstone Comedy Theatre & Bistro
01.2023 - 01.2024
Administrative Support IV
Royal Alexandra Hospital
01.2022 - Current
Medical Office Assistant/Unit Clerk
Alberta Breast Surgical Oncology
01.2021 - 01.2022
Administrative Assistant
C&W Canada Ltd.
01.2021 - 12.2021
Barista
Starbucks
01.2020 - 01.2021
Administrative Coordinator
The Promo Addict
01.2019 - 01.2020
Administrative Assistant
IRED Thermal Group Ltd.
01.2017 - 01.2019
Administrative Assistant/Reception
Purolator Courier
01.2013 - 01.2017
Diploma - Medical Office Administration
Sundance College
Similar Profiles
Kelsey SpychkaKelsey Spychka
Emergency Mental Health Nurse at Royal Alexandra Hospital/ University of Alberta HospitalEmergency Mental Health Nurse at Royal Alexandra Hospital/ University of Alberta Hospital
Manpreet KaurManpreet Kaur
RN - CASUAL at Royal Alexandra Hospital, Edmonton,AB (AHS)RN - CASUAL at Royal Alexandra Hospital, Edmonton,AB (AHS)
Art GreenArt Green
Video Producer at Royal Alexandra Hospital FoundationVideo Producer at Royal Alexandra Hospital Foundation
Ashley ChanAshley Chan
Post-Anesthetic Care Unit Float Pool at Royal Alexandra HospitalPost-Anesthetic Care Unit Float Pool at Royal Alexandra Hospital
Kiranjeet MinhasKiranjeet Minhas
Financial Advisor at RBCFinancial Advisor at RBC