SHAYESTEH AHMADI

- Reviewed work procedures and operational problems to determine ways to improve service, performance, and safety.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Evaluated patient care and initiated procedural changes for increased benefit.
- Organized and directed worker training programs to resolve personnel problems, hire new staff, and evaluate employee performance.
- Designed and introduced a leadership development, coaching, and team management model, resulting in the promotion of employees to increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage.
- Increased patient satisfaction scores by 99%.

- Collaborated with the bank manager and teller supervisor on scheduling, hiring decisions, and monthly audits.
- Managed daily branch activities to ensure optimal performance and compliance with banking regulations.
- Implemented effective sales strategies to increase product offerings and drive revenue growth.
- Collaborated with bank management to develop strategic plans for business growth and expansion.
- Oversaw risk management initiatives to minimize losses and maintain a safe work environment.