Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shayekh Tarafdar

Brossard,QC

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Dispute Officer

Royal Bank of Canada, RBC
07.2023 - Current
  • Responsible for filing dispute
  • Probing questions to client to determine if it's a case of dispute or fraud
  • File appropriate dispute case
  • Assist client with any dispute related questions

Fraud Officer

Royal Bank of Canada
07.2023 - Current
  • Analyze client's fraud claim
  • File fraud report for any fraudulent transactions
  • Put block on client's account if needed
  • Assist client with any transactions that are getting blocked by RBC

Customer Service Representative

AnswerPlus
12.2009 - 06.2021
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Education

Professional Certificate - Software Developer

Vanier College
Montreal
04.2023

Skills

    Report Writing

    Information Verification

    Multitasking

    Analytical Thinking

    Data Analysis

    Microsoft office

Languages

English
Full Professional
French
Full Professional

Timeline

Dispute Officer

Royal Bank of Canada, RBC
07.2023 - Current

Fraud Officer

Royal Bank of Canada
07.2023 - Current

Customer Service Representative

AnswerPlus
12.2009 - 06.2021

Professional Certificate - Software Developer

Vanier College

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Shayekh Tarafdar