Shaelyn Pogue
Edmonton,AB
Summary
Empathetic Client Care Representative known for high productivity and efficient task completion. Skilled in client service management, conflict resolution, and effective communication. Excel at utilizing active listening, empathy, and patience to enhance client satisfaction and foster positive relationships. Committed to maintaining professionalism in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Client Care Representative
Guardian Veterinary Centre
Edmonton, AB
09.2023 - Current
- Greet clients and provide compassionate customer service in a busy emergency veterinary hospital.
- Scheduled appointments and managed multiple phone lines to ensure efficient client service.
- Process payments, invoices, and insurance documentation.
- Maintain accurate client and patient records.
- Coordinated communication between veterinarians, technicians, and pet owners to facilitate effective care.
- Handled high-pressure situations with calm professionalism, maintaining quality service under stress.
Sales Associate
Browns Shoes
Edmonton, AB
10.2019 - 08.2023
- Consistently met sales and customer satisfaction expectations.
- Delivered personalized customer service and product recommendations.
- Processed cash, debit, credit, exchanges, and returns.
- Assisted with merchandising, inventory, and store presentation.
- Trained and supported new team members.
- Maintained a clean, organized, and welcoming sales floor.
Education
Kenner Collegiate Vocational Institute
Peterborough, ONSkills
- Customer Service
- Appointment scheduling
- Administrative Support
- Cash handling
- Microsoft Office
- Attention to Detail
- Multitasking
- Time Management
- Team Collaboration
- Communication
- Conflict Resolution
- Fast-Paced Environment Experience
References
References available upon request.
Timeline
Client Care Representative
Guardian Veterinary Centre
09.2023 - Current
Sales Associate
Browns Shoes
10.2019 - 08.2023
Kenner Collegiate Vocational Institute