Shaye Van Cleave

• Handling of specimens, including loading onto various machines, processing and packaging of specimens for send out testing to various reference labs, preparing bodily fluids for testing
• Preforms maintenance for Roche Cobas 8100 analyzer machine when needed
• Handling high volume of phone calls from various sources, including outside facilities, doctors, and nurses
• Various dispatch duties including logging alerts made within the hospital and assigning phlebotomists to correct area, maintaining pending logs for the hospital to ensure lab draws are executed in a timely manner
• Creating accounts for patient specimen billing
• Faxing patient results to correct ordering physicians

• Went to patient care areas and drew blood
• Processed specimens from multiple facilities for chemistry and microbiology
• Data Entry
• Registered patients and inputted lab orders
• Plated specimens in microbiology
• Would help CLS's by learning how to use Vitek machine when they were overwhelmed with work
• Processed environmental specimens and inputted all information
• Did send outs for microbiology, filled out requisitions, and made sure everything was packaged correctly and up to standards
• Answered high volume of calls from nurses, doctors and other facilities

• Greeted customers upon arrival
• Took customers to their appropriate seating
• Answered high volume of calls
• Educated about the menu so i could seamlessly answer any questions that customers had
• Took reservations and over the phone orders
• Took inquiries for larger party reservations that required a contract.
• Worked the back line and ran food fast and efficiently
• Lead for opening shift
• Worked the register
• Counted money and inputted information to our data system that went to corporate

Front office:

• Made, rescheduled, and cancelled patients appointments
• Verified patients insurance for eligibility and copays
• Answered a high volume of phone calls
• Talked to various doctor offices and hospitals
• Use of excel
• Called out for patients and walked them to their room to see the doctor

Back Office:

• Prepared patient rooms
• Gave instructions and answered any questions patients had to relay to the doctor so he could have a seamless and timely visit with patients
• Assisted the doctor with specimen collections
• Took vitals, collected blood and urine when necessary
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• Worked register
• Took over the phone and in person orders
• Multitasking experience
• Helped with opening and closing tasks
• Closed out registers at the end of the night, making sure everything was accounted for.
• Would place orders with vendors

• Maintained a clean and orderly work environment
• Dealt with a high volume of customers and made sure to work efficiently to make their order to their liking while maintaining a professional and calm demeanor
• Helped with opening and closing duties
• Experience with register and POS system
• Checked temperatures and cut and prepared food items

• Assisted with opening tasks
• Steamed clothes for display
• Worked the floor helping customers with finding exactly what they were looking for.
• Use of registers, handled money, dealing with a high volume of customers, returns, and phone calls.
• Seasonal hire