Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaye Parish

Langford,BRITISH COLUMBIA

Summary

Dedicated sales associate and dog trainer with over 7 years of in depth experience at PetSmart and accomplished in sales, performance, and customer relations. Proficient in the company's policies and procedures and has a excellent knowledge of company products and services for optimized customer service. Specialties include: collaborating with coworkers, customer service, maintaining smooth workflow, time management.

Overview

8
8
years of professional experience

Work History

Dog Trainer

PetSmart
10.2021 - Current
  • Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
  • Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
  • Evaluated dogs' progress during training sessions, adjusting techniques according to individual temperaments and learning styles.
  • Offered remote support through email and follow-up phone calls, ensuring continued progress between in-person training sessions.
  • Evaluated animals to determine temperaments, abilities and aptitude for training or referred to other establishments.
  • Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training.
  • Managed and curated class schedules and private appointments.

Associate Lead With Keys

PetSmart
02.2020 - 10.2021
  • Increased customer satisfaction by efficiently handling and resolving any customer questions and concerns, as well as deescalating customer situations.
  • Contributed to overall store success with excellent customer service skills, which resulted in high levels of repeat business from satisfied pet parents and positive reviews.
  • Trained new employees on company policies, practices, and product knowledge to promote a seamless integration into the team.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for fellow coworkers.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Pet Care Specialist

PetSmart
05.2016 - 02.2020
  • Enhanced pet health by providing daily maintenance, evaluations, and proper nutrition.
  • Maintained a safe and clean environment for pets by regularly sanitizing living spaces.
  • Administered medications as prescribed to ensure the wellbeing of pets under the company's care.
  • Educated pet parents on best practices for maintaining optimal health and safety for their animals at home.
  • Documented information about pet health and behaviour for animals in treatment.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Monitored animal for signs of illness and injury, seeking necessary medical attention.

Education

High School Diploma -

Belmont High School
Langford, BC
06.2014

Skills

  • Customer deescalation and problem solving
  • Proficient with computer operating systems
  • Sales
  • Collaboration and interpersonal skills
  • Confident, articulate, and professional speaking abilities
  • Organization and prioritizing
  • Adaptability and flexibility
  • Product knowledge

Timeline

Dog Trainer

PetSmart
10.2021 - Current

Associate Lead With Keys

PetSmart
02.2020 - 10.2021

Pet Care Specialist

PetSmart
05.2016 - 02.2020

High School Diploma -

Belmont High School

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Shaye Parish