Shayann Stella
Calgary,AB
Summary
Detail-oriented employee delivering top-notch customer satisfaction in high stress environments with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Entertainment Host
POSH Promotions
Calgary
07.2022 - Current
- Organized, set up, and managed the daily operations of event spaces.
- Maintained excellent communication with vendors to ensure timely delivery of supplies and equipment.
- Conducted pre-event meetings with staff to discuss expectations, roles, and responsibilities.
- Ensured all necessary materials were present in each event space prior to opening doors for guests.
- Implemented creative ideas for enhancing guest experience at various events.
- Supervised team members throughout the duration of an event to ensure proper execution of duties assigned.
- Managed inventory and sale of merchandise.
- Sold and served refreshments to customers.
- Set up and packed up event equipment, leaving area clean and tidy.
VIP Bottle Host
Harbour Event Centre
Vancouver
02.2020 - 12.2020
- VIP Bottle Service Waitress/Host; Quickly learned new skills and applied them to daily tasks improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help whenever needed
- Worked flexible hours; night, weekend, OT and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment
- Maintained energy and enthusiasm in a fast-paced environment.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Reservations Manager
JOEY Restaurants
Vancouver
09.2017 - 07.2020
- Created weekly sales goals and worked with the General Manager to boost hospitality and overall guest experience
- Managed online bookings/inquiries and assisted guests with creating a personal dining experience
- Resolved various issues and discrepancies for customers and staff
- Answered incoming phone calls/emails and developed friendly rapport with callers while answering questions
- Planned private events-including buyouts that generated up to 10k in revenue
- Adjusted sales strategies to changing conditions.
- Created reports to analyze customer data related to reservations.
- Provided training for new Guest Service Team members on computer systems and procedures.
- Identified trends in customer feedback and adjusted services accordingly.
- Responded promptly to all customer complaints regarding reservations services.
Guest Service Manager
JOEY Restaurants
Calgary
09.2014 - 09.2017
- Maintained high employee satisfaction and performance with hands-on and collaborative style
- Reviewed upcoming events and planned for expected challenges
- Handled front desk and guest services budget and outlined adherence plans for specific positions
- Organized and distributed payroll for staff members
- Planned specialized service for disabled guests, guests with children, VIP guests
- Managed the guest service team, trained and hired new staff when needed.
Education
Diploma -
Bishop McNally High School
07.2012
Skills
- Hospitality Management
- Creative Direction
- Engaging personality
- Time Management
- Teamwork and Collaboration
- Guest Satisfaction
- Special Requests and Substitutions
- Error Identification
- Suggestive Selling
- Billing and Payment Processing
- Conflict and Complaint Resolution
- Effective Multitasking
Certification
AGLC License
Languages
English
Affiliations
- Working on progressing my NFT project that i launched in 2023.
References
References available upon request.
Timeline
Guest Entertainment Host
POSH Promotions
07.2022 - Current
VIP Bottle Host
Harbour Event Centre
02.2020 - 12.2020
Reservations Manager
JOEY Restaurants
09.2017 - 07.2020
Guest Service Manager
JOEY Restaurants
09.2014 - 09.2017
Diploma -
Bishop McNally High School
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