Shayana Haque
Lasalle,QC
Summary
Dynamic and high-performing tour guide and special needs childcare worker with a passion for psychology. 3+ years of impacting positive interactive outcomes through experience in client rapport building and crisis management in the fields of sales and intervention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tour Guide
Secret Food Tours
Montreal, QC
06.2023 - Current
- Displayed strong public speaking and communication skills and developed guest relationships to facilitate high quality tours.
- Organized and conducted private and public tours for groups of up to 12 people.
- Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
- Provided detailed information to tourists about local attractions and points of interest.
- Assisted customers in making travel arrangements such as hotel accommodations or car rentals.
Disability Support Worker
Autisme Montréal
Montreal, QC
05.2023 - Current
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Administered medication according to doctor's orders and monitored side effects.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organized and adapted activities and approaches to meet the unique needs and abilities of each individual with autism, fostering a person-centred approach and promoting their independence and autonomy.
Marketing Specialist
Accenture
Ottawa, Ontario
07.2022 - 10.2022
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up on all Meta platforms.
- Launched targeted promotions to segments of customer database to optimize response and increase circulation.
- Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
- Implemented initiatives to increase brand awareness and engagement with target audience.
Summer Camp Monitor
Centre of Dreams and Hopes
Montreal, QC
06.2021 - 08.2021
- Monitored individuals with autism in different settings and adapt to each individual's needs.
- Maintained meticulous records and progress reports to track the development, accomplishments, and areas for further growth and support of each individual.
- Cultivated empathetic, patient, and exceptional interpersonal skills, establishing trust with individuals with autism and their families, while providing support and encouragement.
- Accompanied them on various outings to foster social interactions and personal comfort in different settings.
Education
Psychology
Dawson College
Montreal, QC05-2024
Skills
- Crisis Management
- Research
- Multilingual
- Client Relationship Building
- De-Escalation Techniques
- Microsoft Office Proficiency
Certification
First Aid & CPR
Languages
English
Professional
French
Professional
Bengali
Professional
Hindi
Professional
References
References available upon request.
Timeline
Tour Guide
Secret Food Tours
06.2023 - Current
Disability Support Worker
Autisme Montréal
05.2023 - Current
Marketing Specialist
Accenture
07.2022 - 10.2022
Summer Camp Monitor
Centre of Dreams and Hopes
06.2021 - 08.2021
Psychology
Dawson College
Similar Profiles
Giuseppe RussoGiuseppe Russo
Business Development Manager at Secret Food ToursBusiness Development Manager at Secret Food Tours
Nicole Liboiron-ColesNicole Liboiron-Coles
Community Manager and Tour Guide at Alberta Food ToursCommunity Manager and Tour Guide at Alberta Food Tours
STEPHANIE Z. RODRÍGUEZ VÉLEZSTEPHANIE Z. RODRÍGUEZ VÉLEZ
Tour Guide at Flavors Of San Juan Food & Culture ToursTour Guide at Flavors Of San Juan Food & Culture Tours