Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Shayana Haque

Lasalle,QC

Summary

Dynamic and high-performing tour guide and special needs childcare worker with a passion for psychology. 3+ years of impacting positive interactive outcomes through experience in client rapport building and crisis management in the fields of sales and intervention.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Tour Guide

Secret Food Tours
Montreal, QC
06.2023 - Current
  • Displayed strong public speaking and communication skills and developed guest relationships to facilitate high quality tours.
  • Organized and conducted private and public tours for groups of up to 12 people.
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
  • Provided detailed information to tourists about local attractions and points of interest.
  • Assisted customers in making travel arrangements such as hotel accommodations or car rentals.

Disability Support Worker

Autisme Montréal
Montreal, QC
05.2023 - Current
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Administered medication according to doctor's orders and monitored side effects.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Organized and adapted activities and approaches to meet the unique needs and abilities of each individual with autism, fostering a person-centred approach and promoting their independence and autonomy.

Marketing Specialist

Accenture
Ottawa, Ontario
07.2022 - 10.2022
  • Coordinated marketing campaigns, monitoring accuracy, execution and follow-up on all Meta platforms.
  • Launched targeted promotions to segments of customer database to optimize response and increase circulation.
  • Conducted competitor research to understand the industry dynamics and identify opportunities for growth.
  • Implemented initiatives to increase brand awareness and engagement with target audience.

Summer Camp Monitor

Centre of Dreams and Hopes
Montreal, QC
06.2021 - 08.2021
  • Monitored individuals with autism in different settings and adapt to each individual's needs.
  • Maintained meticulous records and progress reports to track the development, accomplishments, and areas for further growth and support of each individual.
  • Cultivated empathetic, patient, and exceptional interpersonal skills, establishing trust with individuals with autism and their families, while providing support and encouragement.
  • Accompanied them on various outings to foster social interactions and personal comfort in different settings.

Education

Psychology

Dawson College
Montreal, QC
05-2024

Skills

  • Crisis Management
  • Research
  • Multilingual
  • Client Relationship Building
  • De-Escalation Techniques
  • Microsoft Office Proficiency

Certification

First Aid & CPR

Languages

English
Professional
French
Professional
Bengali
Professional
Hindi
Professional

References

References available upon request.

Timeline

Tour Guide

Secret Food Tours
06.2023 - Current

Disability Support Worker

Autisme Montréal
05.2023 - Current

Marketing Specialist

Accenture
07.2022 - 10.2022

Summer Camp Monitor

Centre of Dreams and Hopes
06.2021 - 08.2021

Psychology

Dawson College

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Shayana Haque