Summary
Overview
Work History
Education
Skills
Languages
Certification
Awards
Timeline
Generic

Shayan Shabafroozan

Toronto,ON

Summary

Second year undergraduate student at the University of Toronto. Professional leader ready to drive team success and exceed standards. Proven track record in team collaboration, sales, strategic planning, and problem-solving. Known for strong communication skills, adaptability to all types of environments, organization, and reliability. Motivated and capable of setting goals to excel current expectations while promoting a positive work environment for all.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Leader, Brand Ambassador

Jack & Jones
07.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Engaged, educated, and befriended customers to deliver amazing customer service.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, by delegating responsibilities according to their strengths, and helping them develop their leadership potential and advance in their careers.

Sales Associate

GameStop
07.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to effectively build rapport, create lasting relationships, and encourage repeated business.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Honours Bachelor of Science - Human Biology

University of Toronto
Toronto, ON
06-2028

High School Diploma -

George S. Henry Academy
06-2024

Skills

  • Teamwork and team building
  • Collaboration & effective communication
  • Quality customer service
  • Goal-oriented
  • Organized and pays attention to detail
  • Reliability
  • Team motivation
  • Complex Problem-solving

Languages

English
Persian

Certification

WHMIS, CPR-C, lifeguarding

Awards

University of Toronto Dean's List [December 2024 & April 2025]

  • Achieved by maintaining a GPA above 3.70


GameStop's Employee of the month [September 2024]

  • Achieved by earning the highest sales revenue within the province


Overall Science Award [June 2024]

  • Achieved by having the highest average in all general science fields for two consecutive years
  • Core subjects revolved around technology, chemistry, biology, physics, and astronomy


DECA Provincial Award Recipient [February 2024]

  • Achieved for scoring the highest out of hundreds of students in debating Business Law & Ethics
  • Nominee for the National Competition in Anaheim, California

Timeline

Team Leader, Brand Ambassador

Jack & Jones
07.2024 - Current

Sales Associate

GameStop
07.2024 - 09.2024

Honours Bachelor of Science - Human Biology

University of Toronto

High School Diploma -

George S. Henry Academy

Similar Profiles

CREATE PROFILE
Shayan Shabafroozan