Shayan Askarinejad Jahromi
Richmond Hill,Ontario
Summary
Dedicated and highly skilled Customer Care Technician with a robust background in information technology. Proficient in hardware and software configurations, cloud computing (Azure), and delivering exemplary customer service. Known for meticulous problem-solving and ensuring optimal IT system functionality. Effective communicator, both with technical and non-technical users, and a collaborative team player. Committed to staying current in the ever-evolving IT landscape. Eager to leverage technical expertise and exceptional customer care skills to enhance IT operations and exceed customer expectations.
Overview
2
2
years of professional experience
Work History
Sales Associate & Customer Care Technician
MARKAZI COMPUTERS LTD
02.2020 - 06.2022
- Proficiently assisted customers in selecting the optimal products and promptly addressed inquiries, consistently ensuring satisfaction.
- Managed customer follow-up calls, streamlining contract processing and maintaining current knowledge of evolving technologies.
- Collaborated closely with the store manager to address merchandising needs and align with organizational goals.
- Executed precise hardware and software configurations for personal computers and IT devices, encompassing comprehensive consultations, hardware and software assembly, system application configuration, rigorous testing, and meticulous debugging. Possessed the versatility to conduct technical repairs and processing.
Education
Diploma - Computer Systems Technician
Seneca College
North York, ON08.2023
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Adobe Creative Cloud (Photoshop, Illustrator)
- Operating Systems: Windows, Mac, Linux
- Python Programming
- Cloud Computing (Azure)
- Computer Hardware Maintenance and Troubleshooting
- Software Installation and Configuration
- Network Configuration and Troubleshooting
- Data Backup and Recovery
- Strong Problem-Solving
- Hardware Upgrades and Repairs
- Customer Service and Support
Timeline
Sales Associate & Customer Care Technician
MARKAZI COMPUTERS LTD
02.2020 - 06.2022
Diploma - Computer Systems Technician
Seneca College
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