Shaya Snyder
Chestermere,Canada
Summary
Knowledgeable Restaurant Manager. Managed diverse bar operations with focus on enhancing customer satisfaction and streamlining inventory processes. Demonstrated effective team leadership and conflict resolution skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Winkelaar Landscapes Ltd.
07.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
VENUE MANAGER
The Big Four Roadhouse, Calgary Stampede
04.2022 - Current
- Managed a 4500-person capacity bar venue at the Stampede grounds, ensuring that the bar ran smoothly, and guests were safe and happy.
- Created and maintained a schedule of 100+ staff members.
- Controlled inventory and made product orders.
- In charge of end of night reports, bar cash outs, tip outs, etc. for all our bartenders.
- Managed security issues that arose.
HUMAN RESOURCES GENERALIST
Sysco
07.2022 - 07.2024
- Provides expertise in all functional areas of Human Resources with emphasis on labour relations and recruitment.
- Acts as a business partner to supervisors and managers on human resource and employee relations matters, supporting and coaching as needed to ensure compliance and consistency.
- Leverages HR knowledge and experience to identify best practices, deliver innovative enhancements to current programs, and seek efficiencies and improvements that add value and align with Sysco strategies. Responds to associate inquiries as per internal customer service guidelines.
- Participates with Talent Acquisition in the recruitment and selection process, ensuring Sysco Canada’s process, policies and all applicable legislation is followed consistently.
- Conducts new hire orientation to ensure successful onboarding of all new hires in my portfolio. Communicates policies. Follows up to ensure a successful onboarding of every new hire.
PROJECT MANAGER/PUBLISHING SPECIALIST
FriesenPress
07.2021 - 07.2022
- Managed and coordinated the publication process with up to 60 clients at a time, facilitating between different departments of production (i.e. editing, design, pricing, promotion).
- Organized and kept track of strict timelines and tasks in moving the production process forward for multiple authors.
- Answered emails and phone calls in an orderly manner and maintained long-lasting and professional working relationships with authors.
- Brainstormed strategic solutions with a close-knit team on a daily basis and collaborated on effective and efficient processes.
ASSISTANT MANAGER
Wurst
08.2019 - 03.2020
- Managed, trained, and lead a team of approximately 10 employees per shift. High level focus on developing a cohesive and collaborative team culture in a fast-paced environment.
- Helped with conflict management within both employee teams and customer situations.
- Organized and balanced cash-outs and restaurant floats.
- Assisted in restaurant reservations, promotions, and everyday operations.
OPERATIONS MANAGER/HEAD SERVER AND BARTENDER
Abe’s Restaurant
04.2017 - 08.2018
- Onboarded new employees - interviewed, oriented, and trained in the service of food and drink and general business operations.
- Made and organized the employee schedule for a team of 10-15 employees.
- Assisted in business marketing initiatives, employee payroll, and product growth.
- Placed product orders for the business.
Education
BBA - Management and Human Resources, Minor in Psychology
Mount Royal University
01.2022
Skills
- Staff training
- Team leadership
- Staff scheduling
- Bar management
- Guest interaction
- Customer service
Certification
- Pro-Serve Certificate
- Pro-Tect Certificate
- Food Safe Certificate
Timeline
Office Manager
Winkelaar Landscapes Ltd.
07.2024 - Current
HUMAN RESOURCES GENERALIST
Sysco
07.2022 - 07.2024
VENUE MANAGER
The Big Four Roadhouse, Calgary Stampede
04.2022 - Current
PROJECT MANAGER/PUBLISHING SPECIALIST
FriesenPress
07.2021 - 07.2022
ASSISTANT MANAGER
Wurst
08.2019 - 03.2020
OPERATIONS MANAGER/HEAD SERVER AND BARTENDER
Abe’s Restaurant
04.2017 - 08.2018
BBA - Management and Human Resources, Minor in Psychology
Mount Royal University