Shannon Wood
Simi Valley
Summary
Passionate and people focused ABA Lead Instructor with experience supporting children with disabilities through patience, empathy and consistency. Strong communicator and team player with a background in customer service, known for fostering positive relationships, ensuring satisfaction and helping lead teams to success. Dedicated to creating a supportive environment where clients, families and colleagues feel valued and encouraged to grow.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Lead Instructor
FirstSteps For Kids
Calabasas
10.2023 - Current
- Leading teams towards success in implementing children’s development plans.
- Checking team data collection to ensure accuracy across team members.
- Adapted teaching methods based on individual child needs and feedback.
- Assisted with training new instructors to better understand ABA terminology and behavior plans.
- Maintain accurate data collection during ABA programming to represent child’s progress.
- Collaborated with parents to address children's developmental needs and progress.
- Implemented assessment tools to evaluate child’s learning and growth effectively.
Shit supervisor
Starbucks
Simi Valley
06.2017 - 10.2023
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored new baristas on customer service and beverage preparation.
- Managed inventory levels and placed orders for supplies as needed.
- Overlooked a small team of baristas during daily operations and maintained the workflow of business.
Wax Specialist
European Wax Center
Westlake Village
08.2019 - 10.2022
- Provided exceptional customer service during waxing appointments and consultations.
- Ensured cleanliness and sanitation of all workstations and tools for safety compliance.
- Educated clients on aftercare products and services to enhance their experience.
- Maintained inventory levels of waxing supplies and assisted with ordering as needed.
- Collaborated with team members to create a welcoming and relaxing environment.
- Inspected rooms regularly for cleanliness and identified any areas needing attention.
- Engaged with clients to understand their needs.
Education
Bachelor of Science - Psychology in Applied Behavior Analysis
Purdue Global University
06.2025 - 04.2026
Esthetics - Esthetics
Academy For Salon Professionals
Woodland Hills, CA 06.2018 - 09.2019
Skills
- Applied behavior analysis
- Team leadership
- Customer engagement
- Data collection accuracy
- Inventory management
- Performance monitoring
- Relationship building
- Professionalism
- Teamwork
- Critical thinking
- Effective communication
- Effective listening
- Reliability
- Team building
- Conflict resolution
Accomplishments
- Partner of the Quarter, Starbucks Coffee Company
Timeline
Bachelor of Science - Psychology in Applied Behavior Analysis
Purdue Global University
06.2025 - 04.2026
Lead Instructor
FirstSteps For Kids
10.2023 - Current
Wax Specialist
European Wax Center
08.2019 - 10.2022
Esthetics - Esthetics
Academy For Salon Professionals
06.2018 - 09.2019
Shit supervisor
Starbucks
06.2017 - 10.2023