Summary
Overview
Work History
Skills
Certification
Highlight
Timeline
Generic

Shay Mois

Squamish,Canada

Summary

Results-driven Inbound Sales Representative, recognized for high productivity and efficient task completion. Skilled in customer relationship management, customer service, sales strategy implementation, and lead generation from various sources. Excel at communication, active listening, and adaptability, ensuring exceptional service and support to clients while consistently achieving sales targets.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Inbound Sales Representative

Prenuvo
Vancouver, British Columbia
09.2024 - Current
  • Contributed ideas for improving customer service processes and sales strategies.
  • Generated sales by prospecting leads, consulting patients, and demonstrating brand awareness.
  • Built strong relationships with customers through trusting, referral-based relationships.
  • Maintaining responsibility for customer inquiries via phone, email, and chat.
  • Achieved established sales targets by generating new leads and personalized systemic sales strategies.

Administrative Coordinator & Customer Service Representative

Skinfocus Naturopathic Clinic
Squamish, Canada
02.2024 - 12.2024
  • Clinical scheduling coordinator for a multi-practitioner clinic, and referral manager for patients and physicians.
  • Streamline administrative processes, manage employee data, and generate insightful analytics.
  • Advanced problem-solving skills: implementing practical solutions to enhance employee satisfaction and organizational efficiency.
  • Cultivating key relationships, resulting in repeat client sales, referral networking, and clinical relationships.
  • Leading sales strategies to increase overall clinician revenue.
  • Providing exceptional customer support through phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Surgical Coordinator & Lead Assistant

Okanagan Oral Surgery
Kelowna, Canada
05.2020 - 04.2024
  • Assisted in surgical procedures, including preoperative preparation, intraoperative support, and postoperative care.
  • Skilled in coordinating multiple surgical schedules, and ensuring efficient surgical resources, timely patient care.
  • Collaborated with multidisciplinary teams, including physicians, nurses, and other healthcare professionals, to optimize patient outcomes.
  • Participated in quality improvement initiatives to enhance patient safety and clinical effectiveness.
  • Conducted thorough patient evaluations, including a review of medical history, physical examinations, and interpretation of diagnostic tests, including X-rays.
  • Maintained accurate and up-to-date medical records, ensuring compliance with regulatory standards, and documentation requirements.
  • Assisted the HR team with scheduling interviews, coordinating orientation sessions, and maintaining employee records.
  • Ability to adapt to changing priorities, environments, and situations, while remaining calm and composed under pressure.

Shift Leader & Senior Lounge Server

Cactus Club Cafe - KYC
Kelowna, Canada
05.2015 - 04.2020
  • Manage front-of-house operations in a fine dining restaurant, providing exceptional service to guests and ensuring a memorable dining experience
  • Collaborative with the culinary team to coordinate food and beverage offerings, including wine pairing and seasonal promotions
  • Provide expert guidance to guests on wine selection and recommendations based on taste preference and menu offerings
  • Serves leader in delivering a polished and attentive service within private functions - ensuring seamless coordination with the culinary team, and allergy protocols for specific guest requests
  • Monitor dining room flow and guest satisfaction, addressing any issues or concerns in a timely and professional manner

Corporate In-Flight Cabin Attendant

Sterling Aviations
Vancouver, Canada
08.2017 - 01.2019
  • Managed in-flight operations: Ensured safety and enhanced dining experiences for passengers
  • Conducted pre-flight briefings: Informed passengers about safety procedures, emergency protocols, and flight details
  • Prepared and served gourmet meals and beverages: Tailored to passenger preferences to provide a high-quality dining experience
  • Coordinated with pilots and ground staff: Ensured smooth and efficient flight operations
  • Anticipated and addressed passenger requests and concerns: Delivered professional and proactive service to meet and exceed passenger expectations
  • Maintained cleanliness and organization: Kept the cabin, galley, and lavatory facilities in pristine condition
  • Provided exceptional guest service: Ensured a memorable and professional experience for all passengers
  • Adhered to company policies and aviation regulations: Followed standard operating procedures and maintained compliance with all aviation regulations

Registered Surgical Assistant

Kingsway Oral Surgery
Edmonton, Canada
11.2012 - 04.2015
  • Assisted in surgical procedures, including preoperative preparation, intraoperative support, and post-operative care
  • Skilled in coordinating multiple surgical schedules, and ensuring efficient surgical resources timely patient care
  • Collaborated with multidisciplinary teams, including physicians, nurses, and other healthcare professionals, to optimize patient outcomes
  • Conducted thorough patient evaluations, including medical history review, physical examinations, and interpretation of diagnostic tests, including X-rays
  • Maintained accurate and up-to-date medical records, ensuring compliance with regulatory standards and documentation requirements

Skills

  • Inbound sales
  • Customer relationship building
  • Goal oriented
  • Quality assurance standards

Certification

  • Certified Dental Assistant, KDM Dental College, 11/01/12, Edmonton, AB
  • Heart & Stroke First Aid & BLS, 2024, Vancouver
  • Corporate Flight Attendant, Aviation In-Flight Academy, 08/01/17, Oakland, CA
  • Safety & Emergency Aviation Evacuation Training, 08/01/17, Oakland, CA
  • Safety & Emergency Aviation Evacuation Training, 03/01/18, Vancouver, BC
  • Executive In-Flight CRM Training, 08/01/17, Oakland, CA
  • Executive In-Flight CRM Training, 03/01/18, Vancouver, BC

Highlight

Demonstrate excellent communication and a deep commitment to excelling in administrative coordination, client relations, sales, and time management within a team environment. Consistently deliver exceptional service, understand and anticipate the company's needs, and uphold personalized and professional standards.

Timeline

Inbound Sales Representative

Prenuvo
09.2024 - Current

Administrative Coordinator & Customer Service Representative

Skinfocus Naturopathic Clinic
02.2024 - 12.2024

Surgical Coordinator & Lead Assistant

Okanagan Oral Surgery
05.2020 - 04.2024

Corporate In-Flight Cabin Attendant

Sterling Aviations
08.2017 - 01.2019

Shift Leader & Senior Lounge Server

Cactus Club Cafe - KYC
05.2015 - 04.2020

Registered Surgical Assistant

Kingsway Oral Surgery
11.2012 - 04.2015

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Shay Mois