Summary
Overview
Work History
Education
Skills
References
Physical Abilities
Timeline
Generic

Shay McDonald

Port Alberni,BC

Summary

Dynamic professional with experience at Bay Ferries, excelling in safety protocols and team collaboration. Proven ability to enhance passenger experiences while managing cargo efficiently. Skilled in crisis intervention and problem-solving, ensuring a secure and welcoming environment for all. Committed to continuous improvement and delivering exceptional service in high-pressure situations.

Overview

12
12
years of professional experience

Work History

Steward/Deckhand

Bay Ferries
Saint John, New Brunswick
01.2026 - Current
  • Ensured cleanliness and organization of dining areas and kitchen equipment.
  • Provided exceptional customer service by promptly addressing passenger inquiries.
  • Collaborated with crew members to uphold safety standards during voyages.
  • Conducted regular safety checks on life jackets and emergency equipment.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Assisted passengers with boarding and disembarking procedures during ferry operations.
  • Performed vessel maintenance, including cleaning, painting, and basic repairs.
  • Managed loading and unloading of cargo, supplies, and passengers on the vessel.

Educational Assistant and Support Worker

Multiple School Boards
01.2014 - 12.2025
  • Facilitated daily living skills development for individuals with autism and high-risk behaviors.
  • Maintained updated knowledge through continuing education and advanced training.
  • Customized support strategies to enhance communication and foster independence.
  • Collaborated with families and caregivers to ensure personalized care and routine understanding.
  • Employed problem-solving techniques to manage challenging behaviors, ensuring a calm environment.

Education

Marine Emergency Duties - STCW Survival Craft

Western Marine Institute
Ladysmith, BC
12.2024

Marine Emergency Duties - STCW Basic Safety Training

Western Marine Institute
Ladysmith, BC
11.2024

First Aid and CPR Level C -

Canadian Red Cross
Comox, BC
01.2024

Developmental Service Work - Special Education

Confederation College
Thunder Bay, ON
06.2013

Skills

  • Safety protocols and compliance
  • Team collaboration
  • Problem solving and adaptability
  • Cargo management
  • Crisis intervention

References

Available upon request.

Physical Abilities

  • Capable of working in physically demanding environments and performing heavy lifting, handling ropes, and standing for long periods of time.
  • Able to work in various weather conditions at sea and adapt to irregular work hours.

Timeline

Steward/Deckhand

Bay Ferries
01.2026 - Current

Educational Assistant and Support Worker

Multiple School Boards
01.2014 - 12.2025

Marine Emergency Duties - STCW Survival Craft

Western Marine Institute

Marine Emergency Duties - STCW Basic Safety Training

Western Marine Institute

First Aid and CPR Level C -

Canadian Red Cross

Developmental Service Work - Special Education

Confederation College
Shay McDonald