Shahinaz Ishac
San Diego
Summary
Consulting professional with strong track record in delivering impactful business solutions. Adept at strategic planning, data analysis, and process improvement. Known for fostering team collaboration and adapting to evolving project needs. Brings expertise in client relations, problem-solving, and driving measurable results.
Overview
5
5
years of professional experience
Work History
Client Relationship Consultant
US Bank NA
03.2025 - Current
- Led cross-functional teams to enhance client engagement strategies and optimize service delivery.
- Implemented data-driven decision-making processes, improving operational efficiency across multiple projects.
- Developed comprehensive risk assessment frameworks to identify and mitigate potential threats to banking operations.
- Mentored junior consultants, fostering skills development and promoting best practices within the team.
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
Lead Teller
PNC bank
10.2023 - 03.2025
- Key Holder employee assigned to open and close the branch, providing excellent customer service, advising customers based on their needs, and guaranteeing customer satisfaction.
- Multitasking, including checking and reporting inventories, ordering cash, handling cash logistics, and fulfilling orders, and operations.
- Flexible and willing employee, providing support during the weekend and holidays.
Server/Host
Breakfast Republic
09.2022 - 10.2023
- Delivered excellent service and menu knowledge to enhance dining experience.
- Advised customers on menu selections based on preferences and occasions to personalize their dining experience.
- Greeted clients promptly upon arrival and providing accurate wait times/accommodations.
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely order fulfillment and maintain food quality standards.
Respite Care
ARCC Center
10.2021 - 01.2023
- Providing strong care and tutoring to children on the spectrum.
- Coordinated respite care services for families requiring temporary relief from caregiving responsibilities while still ensuring continuity of quality care for the client.
- Supported patients'' families by providing respite care, enabling them to take breaks from caregiving responsibilities.
Education
Bachelor of Science - Sociology, Minors in Education Studies
California State University San Marcos
San Diego05.2023
High School Diploma - undefined
Westview High School
San Diego06.2019
Skills
- Bilingual communication
- Bilingual: Can speak English and Arabic
- Team leadership
- Problem-solving
- Customer engagement
- Attention to detail
- Time management
- Team leadership & development
Languages
Arabic
Native or Bilingual
Timeline
Client Relationship Consultant
US Bank NA
03.2025 - Current
Lead Teller
PNC bank
10.2023 - 03.2025
Server/Host
Breakfast Republic
09.2022 - 10.2023
Respite Care
ARCC Center
10.2021 - 01.2023
High School Diploma - undefined
Westview High School
Bachelor of Science - Sociology, Minors in Education Studies
California State University San Marcos