Shay Caples
North Hollywood
Summary
Hardworking team member with experience in large-scale and high volume environments. Committed to upholding high company standards and excellent guest experiences. Dedicated to fostering genuine relationships with coworkers and enhancing a positive work environment. Strong foundation and background in hospitality, steps of service, and mixing drinks. Looking for new opportunities and a place for growth and advancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Castaway Restaurant
11.2024 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Increased sales significantly by upselling higher-end products to customers.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Bartender Shift Manager/Bartender Supervisor/Bartender
DLS Event Services
04.2024 - Current
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Bartender/Server
Tom's Watch Bar-LA Live
08.2019 - 11.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender/ Server/Server Trainer
Karl Strauss
07.2013 - 03.2020
- Practiced guest service excellence.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Responsible for supervising others and ensuring restaurant is properly closed at the end of work shifts.
- Coordinated special events and parties to enhance guest experiences.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Cicerone Certified
Education
Associate of Arts - Kinesiology
Santa Monica College
Santa Monica, CA06.2025
Skills
- Beverage Preparation
- Suggestive Selling
- New Hire Training
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Strong multitasking
- Team player attitude
- Excellent Communication
- Calm and Composed
- Hospitality and Guest Service
- Adaptability and Flexibility
Certification
- Cicerone Certified
- Food Handler Certified
- Responsible Alcohol Service Certified
Timeline
Fine Dining Server
Castaway Restaurant
11.2024 - Current
Bartender Shift Manager/Bartender Supervisor/Bartender
DLS Event Services
04.2024 - Current
Bartender/Server
Tom's Watch Bar-LA Live
08.2019 - 11.2024
Bartender/ Server/Server Trainer
Karl Strauss
07.2013 - 03.2020
Associate of Arts - Kinesiology
Santa Monica College
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