Shay Caples
DLS Event Services
North Hollywood
12
years of professional experience
1
Certification
Hardworking team member with experience in large-scale and high volume environments. Committed to upholding high company standards and excellent guest experiences. Dedicated to fostering genuine relationships with coworkers and enhancing a positive work environment. Strong foundation and background in hospitality, steps of service, and mixing drinks. Looking for new opportunities and a place for growth and advancement.
Work History
Fine Dining Server
1 Year 11 Months- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Increased sales significantly by upselling higher-end products to customers.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Bartender Shift Manager/Bartender Supervisor/Bartender
2 Years 6 Months- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
Bartender/Server
5 Years 3 Months- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bartender/ Server/Server Trainer
6 Years 8 Months- Practiced guest service excellence.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Responsible for supervising others and ensuring restaurant is properly closed at the end of work shifts.
- Coordinated special events and parties to enhance guest experiences.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Cicerone Certified
Education
Associate of Arts - Kinesiology
Skills
Beverage Preparation
Suggestive Selling
New Hire Training
Liquor
beer
and wine knowledge
Highly reliable
Engaging personality
Strong multitasking
Team player attitude
Excellent Communication
Calm and Composed
Hospitality and Guest Service
Adaptability and Flexibility
Certification
- Cicerone Certified
- Food Handler Certified
- Responsible Alcohol Service Certified
Timeline
Fine Dining Server
Castaway Restaurant
11.2024 - CurrentRead More
Bartender Shift Manager/Bartender Supervisor/Bartender
DLS Event Services
04.2024 - CurrentRead More
Bartender/Server
Tom's Watch Bar-LA Live
08.2019 - 11.2024Read More
Bartender/ Server/Server Trainer
Karl Strauss
07.2013 - 03.2020Read More
Santa Monica College
Associate of Arts from Kinesiology
Read More